||A protocol is a general commitment, direction, or intentions formally stated by senior management.
||A formal document describing the management policies, objectives, principles, organisational authority, responsibilities, accountability, and implementation plan for ensuring quality in the products and services provided to clients.
||A set of systematic instructions for performing an activity. An activity can be comprised of several process flows.
||A set of inter-related resources and activities which transform inputs into outputs; also called a process flow chart.
||Describes the performance of work that would be adversely affected by lack of such instructions. Work instructions describe critical activities associated with specific procedures and may support process flows.
||A form is a document used to record data required by the quality management system. Business Unit managers are responsible for creating and using forms in their areas.
||Guides are suggested practices that are not mandatory, they are intended as a aid or example of how to comply with a standard or requirement.
||A register that indicates the status of information necessary for the operation or effective functioning of the Quality Management System.
||Records are used to formalise traceability and to provide evidence of verification, preventive action and corrective action.