Help & support

Find information on how to access IT support - online and over the phone.

Need help? Search the Knowledge Base.

Over-the-phone support options

When seeking over-the-phone support, there are a variety of options to choose from that will assist with locating your desired ANU location or...

Service Desk community support request

The ANU Service Desk community support request form is available for: current ANU student, staff member or Alumni requiring a password reset; and...

Accessing help & support

The University provides technical assistance online, over the phone, and face-to-face. Request support    Online Assistance - The Service Desk...

Contact Local IT Support Staff (LITSS)

Local IT Support Staff (LITSS) are ANU staff who provide IT support to the ANU Colleges, Schools, Centres and Divisions. Request support  Online...

Featured FAQs

How do I...   Use Microsoft Office at home? Current ANU staff members and students are entitled to download a free copy of Microsoft Office for...

Reference services

ITS subscribes to a range of IT research services available to staff and students to assist in gaining insight into innovative IT solutions....