ANU Service Desk community support request form

Please use the form below if you are:

  • a current ANU student or staff member requesting a password reset.
  • ANU alumni requesting a change to your ANU email account or a password reset.
  • external to ANU and require IT help.

If you are a current ANU student or staff member requiring IT support, please log a ticket via the Service Desk portal.

Association with ANU
Type of request
Request details
Did you know you could reset your University (Identity) password using identity.anu.edu.au and successfully answering your challenge questions?
If you remember your password and it has not expired you can change your password by going to the ES Web portal.
Do you wish to have a first name.lastname alias?
Please log a ticket through the ServiceDesk portal.