Facilities and Services Quality Management System

The Facilities and Services Division (F&S) Quality Management System (QMS) conforms to the requirements of the AS/NZ ISO 9001 quality management standard. The QMS describes the Division's strategic approach to quality management and continuous improvement, and ensures consistency in the delivery of products and services that meet our client's expectations. The QMS supports the development of a quality culture in which all staff assume responsibility for quality and engage in quality management at all levels across the Division, encompassing the following portfolios:

  • Infrastructure and Planning - infrastructure and planning portfolio is responsible for planning, design, procurement and delivery of capital works, refurbishments and major contracted works.
  • Operations - the operations portfolio provides a wide range of services, from cleaning and landscape management to operating and maintaining campus facilities.
  • Corporate the corporate portfolio delivers commercial lease management, venue and function application assessment/processing, contract and procurement controls, WHS compliance and administrative and operations support of teaching services .

Refer to: Certificate of Approval (PDF, 73KB)