Facilities and Services Quality Management System

The Facilities and Services Division (F&S) Quality Management System (QMS) conforms to the requirements of the AS/NZ ISO 9001 quality management standard. The QMS describes the Division's strategic approach to quality management and continuous improvement, and ensures consistency in the delivery of products and services that meet our client's expectations. The QMS supports the development of a quality culture in which all staff assume responsibility for quality and engage in quality management at all levels across the Division, encompassing the following portfolios:

  • Projects - the projects portfolio is responsible for the planning, design, procurement and delivery of capital works, refurbishments and major contracted works, as well as space planning, allocations and major relocations.
  • Maintenance - the maintenance portfolio is responsible for the management and delivery of maintenance services and minor capital works at the ANU, including the management of the asset life cycle and asset management plans that meet institutional priorities within appropriate legislative and statutory frameworks.
  • Operations - the operations portfolio is responsible for the day to day essential campus services including security, cleaning, gardens and grounds, and waste management.
  • Corporate and Client Services - the corporate and client services portfolio delivers a range of administrative, financial, traffic and parking management, commercial leasing arrangements and business support services to the University community.

Refer to: Certificate of Approval (PDF, 73KB)