Service improvement
The University Performance team gather, track and report on cost and satisfaction trends, facilitating opportunities for all staff and students to provide feedback on administrative services. Outcomes from these surveys are used to inform ongoing improvements at all levels across ANU.
UniForum Service Effectiveness Assessment Background ANU has been participating in the UniForum Staff Benchmarking Collections since 2011, which is run by Cubane Consulting. These collections…
The Service Performance Framework (SPF) is a whole-of-University resource which provides a standard process to follow when reviewing services to identify the need, define the problem and plan the way…
About UniForum The UniForum Benchmarking Project is a key benchmarking exercise for the higher education sector. It provides important insights within our institution, as well as at a sector-wide…
University Services Feedback is a streamlined process to encourage feedback on any service at ANU through a quick and easy form. This form is available to everyone in the ANU community using the…
Background Note: The final ANU Administrative Services Survey was run in 2019. In 2021, ANU moved to the UniForum Service Effectiveness Assessment (SEA) to collect staff satisfaction data. The…