Service improvement

The Programs and Engagement team gather, track and report on cost and satisfaction trends, facilitating opportunities for all staff and students to provide feedback on administrative services. Outcomes from these surveys are used to inform ongoing improvements at all levels across ANU.

Administrative Services Survey

Background The ANU Administrative Services Survey is an annual survey that measures staff satisfaction in relation to administrative services. Every...

UniForum Benchmarking Collection

About 2019 UniForum The UniForum Benchmarking Project involves a collection of around 30 universities across Australia, New Zealand, Canada and the...
University Services Feedback

University Services Feedback

University Services Feedback is a new streamlined process to encourage feedback on any service at ANU through a quick and easy form. This form is ...