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University Services Feedback
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» Planning & governance » Service improvement » Planning & governance » Service improvementThe University Performance team gather, track and report on cost and satisfaction trends, facilitating opportunities for all staff and students to provide feedback on administrative services. Outcomes from these surveys are used to inform ongoing improvements at all levels across ANU.
Service Effectiveness
UniForum Service Effectiveness Assessment
Background
ANU has been participating in the UniForum Staff Benchmarking Collections since 2011, which...
Service Performance Framework
The Service Performance Framework (SPF) is a whole-of-University resource which provides a standard process to follow when reviewing services to...
UniForum Benchmarking Collection
About UniForum
The UniForum Benchmarking Project is a key benchmarking exercise for the higher education sector. It provides important insights...
University Services Feedback
University Services Feedback is a new streamlined process to encourage feedback on any service at ANU through a quick and easy form. This form is ...
Administrative Services Survey
Background
Note: The final ANU Administrative Services Survey was run in 2019. In 2021, ANU moved to the UniForum Service Effectiveness Assessment...
