Working remotely

With the increased requirement for people to work from home, you may find it necessary to work from off campus. ITS provide a variety of services to connect you with colleagues and students as well as the applications that you require to work remotely.

Please note this is a living document and will be updated regularly as things change.  Please check back regularly.

It is vital you are prepared!

To facilitate that, you should make sure you have tested your University access to the following equipment at home: 

  1. Laptop or desktop computer - either your ANU provided equipment  (laptop) or home device (laptop, personal computer, or other device).  If additional hardware is required, please follow the usual channels to request hardware through your College or School via Service Desk Portal

  2. Microphone, Webcam or any other hardware - A microphone and a camera may be built into your laptop or computer, or you may use an external device such as a USB microphone or headset. If you're looking to purchase your own microphone or webcam, Zoom has the following recommendations.
  3. Internet connection. With a higher than usual number of people working from home, this is likely to impact the connection speed during the day. There is currently nothing the ANU can do to address this issue. You will need to contact your ISP regarding any internet speed/connectivity issues.    

  4. If approved to remove IT equipment from the office please register the equipment in the Equipment Register Form, please note you will need to take personal responsibility for this equipment – including safely removing, carrying and installation in your home. Please note that most desktop equipment does not have WIFI access so you will not be able to use your desktop at home and connect to the University, without running a cable back to your router and without possibly applying some configuration.

NOTE:  There is currently an issue with availability of equipment that meet the ANU specifications purchased from general retailers. ITS will continue to source equipment and notify staff as it arrives. A banner has been placed on the  Service Desk Portal providing staff an area to see the current progress of incoming orders. 

Prior to contacting the Service Desk, please search our Knowledge Base for the information you require. If you do not find the information you need you can log a ticket via Service Desk Portal

NOTE:  Pickup of new equipment is by appointment only, and you will be contacted by ITS staff in advance to schedule an appointment.  For any hardware related issues, please log a ticket through the  Service Desk Portal as normal, and arrangements will be made.

Working Remotely

  1. To ensure you can work from home securely there have been some changes in the Password Policy.  

  2. Do you have or need to connect to the VPN ?   

  3. Set up a voicemail for your desk phone but only if required.   

  4. See Other Frequently Used Systems for more information on accessing Enterprise systems as well as Email, Calendar and Office 365.  

  5. Please see the knowledge article Software available for home use.

  6. If additional Software is required please see here. 

  7. At home support - If you are having difficulty with your own provided home internet connection or home computer there are a range of private organizations that you could contact to provide an individual private arrangement a list of these organisations can be found  here: Support arrangements for home computers.

  8. It is strongly encouraged that you keep your files on ANU shared drives and use the ANU VPN.

  9. It is recommended that you periodically clean your device.  Please see Dell Hardware – cleaning good practices in the knowledge base for more information.

  10. DocuSign is available for use to electronically sign forms. For more information, and training dates, please see DocuSign webpage or knowledge article using DocuSign.

Teaching Remotely

Information on teaching remotely, is located here in Wattle.

The ANU Virtual Information Commons is now available for students.

Collaborating Remotely

For more information on  

  1. Teams/Office365 Collaboration see here

  1. Zoom collaboration see here.