Connecting to GlobalProtect (VPN)

ANU managed devices

The GlobalProtect client is deployed to all managed devices. Once connected to GlobalProtect you should test your access to shared drives/network drives.  

If you are unable to access files you can access on campus, please discuss this with your manager.  

If additional access is required each team should send ONE bulk request for all staff members to the Service Desk Portal.  

Unmanaged or personal devices

Follow the instructions found on the Remote access page, to download, install and use GlobalProtect client. 

Map ANU shared drives

Once connected to the VPN you should test your access to shared drives/network drives.  

You should also have access to homedrive (MyFiles) via the web. 


You should continue to use existing file shares if available. 

If you are unable to access existing file shares ANU OneDrive is the University’s approved Cloud based file sharing platform. CloudStor can be used for research collaboration. 

NB: Other methods such as dropbox and google should not be used for storing university data.  

Accessing OneDrive

Remotely connect to your Workstation

NB: You will only need to request this in limited circumstances e.g. If you have specialised software that cannot be moved or installed in a second location. 

In order to remotely connect to your ANU computer (in the office) you will need to log a service ticket via the Service Desk Portal

To request this you will need to provide a brief business case which includes: 

  • why you need access,  

  • what you need access to, 

  • your computer details (hostname, asset tag, IP address), 

  • manager/supervisor approval