Wattle

Business owner: ANU Online

Wattle-Web Access To Teaching & Learning Environments-is an online environment that facilitates learning, communication and collaboration. Wattle can be used to make lecture notes, readings, digital lecture recordings and other learning resources available to your students online. Wattle consists of Moodle as the main underpinning platform, augmented with other online learning facilities such as Digital Lecture Delivery (DLD), Wimba Voice Tools (audio and voice recording tools) and Adobe Connect (video conferencing tool).

Wattle can be used to:

  • provide access to lecture notes and online resources
  • provide access to lecture recordings, via Digital Lecture Delivery.
  • facilitate communication using discussion forums, messaging, web conferencing and chat sessions
  • provide information about assessments and online quizzes.

All Wattle users need to comply with ANU policies including the Acceptable Use of Information Infrastructure.

Wattle help

Our support teams will be best able to assist you if you provide as much information as possible about the issue you face. Generally this includes:

  • your name and university ID
  • your course code and course name
  • a detailed description of the issue or request
  • the date time of the issue, and
  • the teaching space (if applicable)

Students can obtain Wattle support in these ways

Login to Wattle (assistance logging into Wattle) using your university ID and password and seek assistance in one of the following ways:

  1. Visit the AskANU desk in the Chifley library for in person assistance or ring AskANU on 02 61254428
  2. Call Wattle support on 1300 544 894, staffed Monday to Friday (8am-10pm) and Saturday or Sunday (9am-5pm)
  3. Contact the ANU Wattle Support team via IT Service Desk, staffed Monday to Friday (9am-5pm)

Staff can obtain Wattle support in these ways

Login to Wattle (assistance logging into Wattle) using your university ID and password and seek assistance in one of the following ways:

  1. If you require hands-on assistance with a discipline specific Wattle query, please contact your College based Wattle support team
  2. Call Wattle support on 1300 544 894, staffed Monday to Friday (8am-10pm) and Saturday or Sunday (9am-5pm)
  3. Contact the ANU Wattle Support team via IT Service Desk, staffed Monday to Friday (9am-5pm)
  4. Look for upcoming Wattle training

Classification

ANU Enterprise System Tier 1

Governance group

Wattle Reference Group

Responsibilities

Information Technology Services

  • Management of contract with supplier
  • Systems admin support with supplier
  • Management of Server space
  • Integration with other relevant ANU Enterprise Systems in accordance with the ANU Enterprise Architecture
  • Disaster Recovery Planning
  • Manage the lifecycle of the equipment or software associated with an Enterprise System

Business owner

  • Specification of business requirements
  • Maintenance of relevant ANU Policy

Embedded support team

  • End user training and support, including user documentation
  • User Acceptance Testing

Unresolved

  • Communication of requests to supplier
  • Delivery of requested enhancements/bug fixes within an adequate time frame
  • Management and configuration of the software and the hardware to run the Enterprise System
  • Managing downtime, software patching and installation of enhancements as well as the communications surrounding these changes
Responsible business unit: ANU Online »