Proctorio

Business owner: Centre for Learning & Teaching

Proctorio is an online proctoring service integrated with Wattle. It is set up and used in conjunction with the quiz activity and has the capacity to record and capture student’s activity during an exam depending on the settings that are enabled. The primary purpose of using Proctorio is to provide exam invigilation to maintain academic integrity at scale throughout a timed examination period.

Proctorio uses the Google Chrome web browser to monitor test takers for any suspicious behaviour. It allows the lecturers to set controls on individual exam such as ID verification options, recording options, and user behaviour settings.

Need Help?

If you wish for a scheduled Proctorio exam to be checked by the Wattle Support team, a request must be made via Wattle.Support@anu.edu.au with sufficient lead time prior to the exam taking place:

  • For mid-semester exams: no later than 5 business days for mid-sem
  • For end-of-semester exams: no later than 10 business days for final exams.

A request made after this period does not allow adequate time for testing and adjustment and may not be possible to integrate into the team’s existing workload.  

During a formal Semester Exam period, you can contact

  • Technical Examination Help – ITS on +61 2 61252222 (Monday to Saturday 8.30am-6.00pm).
  • General Examination Help – the Examinations Office +61 2 61253236 (Monday to Saturday 8.30am-6.00pm).

 

 

  • Students:
    If you experience any technical difficulties with Proctorio exams, please seek help via:
    • Proctorio Help – speak directly to a Proctorio agent by clicking on the Proctorio extension shield icon in your Google Chrome extension bar [top right of browser]. (Available 24/7)
    • IT Service Desk,
    • email Wattle.Support@anu.edu.au
    • Call (02) 612 54321, option 1, 5, staffed Monday to Friday (9am-5pm).

During a formal Semester Exam period, please see the exam support options below. Please note that questions regarding content or exam protocols should be directed to the relevant teaching staff. 

  • Proctorio Help – speak directly to a Proctorio agent by clicking on the Proctorio extension shield icon in your Google Chrome extension bar [top right of browser]. (Available 24/7)
  • Technical Examination Help – contact ITS on +61 2 61252222 (Monday to Saturday 8.30am-6.00pm).
  • General Examination Help [e.g. illness, Special Consideration, Deferred Examinations] – contact the Examinations Office +61 2 61253236 (Monday to Saturday 8.30am-6.00pm).