Learning Systems Known/Resolved Issues

System: Wattle »

Known Issues

You can find the known issues that related to our learning systems 


Issue Workaround Date Updated Status

Echo360: Safari browser

Currently, older versions of the Safari browser do not function properly with the Echo360 link, hence ,when users clicks on the Echo360 link from their Wattle site in Safari, they will be directed to the Echo360 login page. However, even if the users enter the correct credentials, they will still not be able to access the recordings in Echo360.

For further information on this issue, please refer to Echo360:


Until Apple releases the new version of Safari, the workaround is to use other browsers such as Chrome and/or Firefox



Moodle Message Function via the Participants list


Currently, there is a known issue in the Moodle Message function accessed via the Participants page. When sending out messages via the Participants page, the message may not reach all students if students have "Prevent non-contacts from messaging me" enabled in their Message Preference.


LSSG's recommendation is to use the Forums in courses for announcements and communication with the students, as this will leave a track record within the course.


The Message function should be used as a secondary option for just-in-time communication with the students. Adding a notice to the course page would be another option, however, this notice may not leave a track record in the course as this notice might be removed as the lecturer updates the course.

15/07/2020 Ongoing

Proctorio requesting for password


Occassionally, Proctorio will ask the students to provide a password when accessing their Proctored exam.

Students are NOT required to provide any password when accessing their Proctored exam.


If students get prompted to provide a password, they can:

1. Return to the course page and wait for the page to fully load

2. Wait for the page to load and proceed with the exam by click 'Attempt Quiz

3. Remove the Proctorio extension from Chrome and reinstall the extension

30/10/2020 Ongoing

Proctorio: Review options and close date


Currently, in Proctored enabled Quiz, it is not possible to update the Review options and the close date of the quiz after students have attempted the quiz.

It is recommended both the Review option and the close date of the quiz should be set up prior to any students attempting the quiz. 30/10/2020 Ongoing

Proctorio: Secure Exam Proctor link disappearing


Currently, the Secure Exam Proctor link may disappear when students attempt their quiz.

This is a known issue that will not affect the students' access to any Proctored quiz. Students should be able to access their quiz as per normal. 30/10/2020 Ongoing


Resolved Issues

Following are the list of resolved issues

Issue Workaround Date Updated Status

Wattle: SAML Login Error


Some users, while trying to log into Wattle, may encounter a SAML login error.



Users are able to log into Wattle by reloading Wattle after seeing the error





Wattle: Forum Digest


Users of the forums were unable to receive their daily forum digest via email


(Emergency release from the service provider has been deployed to fix the issue)





Wattle: Echo360 plugin Atto editor

In Wattle course page if you embed an Echo360 recording, an error message will display.


Note: Echo plugin works as expected everywhere else in Wattle



First create an empty Label, then return to the same label by editing it. In this second time, you can add in the Echo360 recording, and when you save the label again, the recording will appear on the course page without errors







Turnitin: Unavailable

When trying to upload an assignment to Turnitin, the user will receive an error message indicating that the user is unable to view submission, upload submission, or create Turnitin activity.

Users are able to create Turnitin activities, upload submissions and view/grade submissions without any issues.


Turnitin: Rubric

Currently users are unable to create a new rubric for Turnitin assessments

Users can use any existing Turnitin rubrics,there is no workaround to create new rubric