Learning Systems Known/Resolved Issues

System: Wattle »

Known Issues

You can find the known issues that related to our learning systems 

Issue Workaround Date Updated Status
Wattle Quiz Poodll Question: Brave browser


Mainly affects: Students and Lecturers


Brave browser’s default Shield function breaks Poodll questions in Wattle quizzes, resulting in recorded recordings not being sent to the Wattle server, which leaves blank answers for the grader.


Turn off the Shield Function of the Brave browser when using Wattle. Alternatively, switch to the Chrome browser to take quizzes. 10/05/2022 Ongoing

Wattle Quiz Matching Question


Mainly affects: Lecturers

An attempted matching question can’t be regraded property if its correct answer is changed by the lecturer.


Don’t change the correct answer to a quiz question after it’s attempted. If a change is necessary, modify the Gradebook manually. 10/05/2022 Ongoing

Wattle Message Function for College Admins


Mainly affects: College Admins

College Administrators can't send messages to some students in their college. The message can only be sent out if the college administrator and recipient have a shared and unhidden course.
College admin enrols on the course to send messages to its participants. 10/05/2022 Ongoing

Wattle Attendance Activity


Mainly affects: Lecturers

Wattle Attendance Activity's sessions cannot show students' attendance records if they left the group
Don’t allow the students to swap groups throughout the whole semester. If the flexibility is necessary, add the student into the previous group to access the missing attendance records. 10/05/2022 Ongoing

Moodle Message Function via the Participants list


Mainly affects: Lecturers/Convenors


Currently, there is a known issue in the Moodle Message function accessed via the Participants page. When sending out messages via the Participants page, the message may not reach all students if students have "Prevent non-contacts from messaging me" enabled in their Message Preference.

LSSG's recommendation is to use the Forums in courses for announcements and communication with the students, as this will leave a track record within the course.


The Message function should be used as a secondary option for just-in-time communication with the students. Adding a notice to the course page would be another option, however, this notice may not leave a track record in the course as this notice might be removed as the lecturer updates the course.

15/07/2020 Ongoing

Proctorio requesting for password


Mainly affects: Students


Occassionally, Proctorio will ask the students to provide a password when accessing their Proctored exam.

Students are NOT required to provide any password when accessing their Proctored exam.


If students get prompted to provide a password, they can:

1. Return to the course page and wait for the page to fully load

2. Wait for the page to load and proceed with the exam by click 'Attempt Quiz

3. Remove the Proctorio extension from Chrome and reinstall the extension

30/10/2020 Ongoing

Proctorio: Review options and close date


Mainly affects: Lecturers/Convenors


Currently, in Proctored enabled Quiz, it is not possible to update the Review options and the close date of the quiz after students have attempted the quiz.

It is recommended both the Review option and the close date of the quiz should be set up prior to any students attempting the quiz. 30/10/2020 Ongoing

Proctorio: Secure Exam Proctor link disappearing


Mainly affects: Students


Currently, the Secure Exam Proctor link may disappear/flash after the students have installed the Proctorio extension.

This is a known issue that will not affect the students' access to any Proctored quiz. Students should be able to access their quiz as per normal. 30/10/2020 Ongoing

Atto Word Import


Mainly affects: Lecturers/Convenors/College Administrators


There are limitations on the Atto Word import in which Moodle will not import formatting and font types that are not recognised by Moodle

There is no workaround for this issue. Users are encouraged to first import the Word document and then update the formatting in the Atto text editor. 24/3/2021 Ongoing

Book Work Import


Mainly affects: Lecturers/Convenors/College Administrators


Currently, when a Word document with headings are imported into the Book activity, the heading will be recognised as new chapter, and any text located before the heading will not be imported.

There is no workaround for this issue. Users are encouraged to first import the Word document and then update the formatting. 24/3/2021 Ongoing

Book Word Export


Mainly affects: Lecturers/Convenors/College Administrators


When Book chapter are being exported into Word, not all formatting features and images will exported as expected.

There is currently no workaround for this issue. 24/3/2021 Ongoing


Resolved Issues

Following are the list of resolved issues

Issue Workaround Date Updated Status

Wattle: SAML Login Error


Some users, while trying to log into Wattle, may encounter a SAML login error.



Users are able to log into Wattle by reloading Wattle after seeing the error





Wattle: Forum Digest


Users of the forums were unable to receive their daily forum digest via email


(Emergency release from the service provider has been deployed to fix the issue)





Wattle: Echo360 plugin Atto editor

In Wattle course page if you embed an Echo360 recording, an error message will display.


Note: Echo plugin works as expected everywhere else in Wattle



First create an empty Label, then return to the same label by editing it. In this second time, you can add in the Echo360 recording, and when you save the label again, the recording will appear on the course page without errors







Turnitin: Unavailable

When trying to upload an assignment to Turnitin, the user will receive an error message indicating that the user is unable to view submission, upload submission, or create Turnitin activity.

Users are able to create Turnitin activities, upload submissions and view/grade submissions without any issues.



Turnitin: Rubric

Currently users are unable to create a new rubric for Turnitin assessments


Users can use any existing Turnitin rubrics,there is no workaround to create new rubric



Copy Course Function


Mainly affects: College administrators


The Copy Course function is currently no working and is under investigation.

There is no workaround for this issue. College administrators are not able to use this function. 24/3/2021 Resolved

Forum Grading


Mainly affects: Lecturers/Convenors/Tutors


Currently, suspended/withdrawn students will show up in the list.
There is currently no workaround for this issue. The graders will have to scroll past the suspended/withdrawn students. 24/3/2021 Resolved

Echo360: Safari browser


Mainly affects: Students and Lecturers/Convenors

Currently, older versions of the Safari browser do not function properly with the Echo360 link, hence ,when users clicks on the Echo360 link from their Wattle site in Safari, they will be directed to the Echo360 login page. However, even if the users enter the correct credentials, they will still not be able to access the recordings in Echo360.

For further information on this issue, please refer to Echo360:

Until Apple releases the new version of Safari, the workaround is to use other browsers such as Chrome and/or Firefox 28/07/2020 Resolved