Accessing help & support
UPDATED 14 MAY 2025
ANU provides various channels for students and staff to request IT assistance, including online and over the phone.
Online: ANU Service Desk portal
The University has transitioned to a centralised Service Desk, offering comprehensive IT support for all ANU staff and students. To request assistance:
- Log in to the ANU Service Desk portal using your ANU ID and HORUS/ISIS password.
- Submit your IT support request through the portal. This can include help with any general IT issue or specific ANU enterprise systems such as:
- Finance (ES Financials)
- Human Resources (HRMS)
- Student Administration System (SAS)
All support requests related to these systems should be directed via the Service Desk portal.
Phone: +61 2 612 54321
For immediate assistance with IT issues, including problems encountered while teaching, you can contact the ANU Service Desk by phone at +61 2 612 54321. Select option 1 for immediate help with lecture rooms or teaching-related IT problems.
Phone support is available from: 8:00 am - 5:00 pm AEDT/AEST, Monday to Friday.
Contact
- ANU Service Desk
- +61 2 612 54321
- ANU Service Desk portal
Page Owner: Information Technology Services