IT help & support for students

Your ANU ID and email are your gateway to accessing digital services at the University.

Your email address will be in the format u1234567@anu.edu.au where “1234567” will be replaced by your student ID number. This should be emailed to you shortly after you accept your offer.

Access your email via the:

• ANU Home Page > Current Students
• Microsoft Outlook web app (Mac, PC)
• Microsoft Outlook mobile app (Apple, Android, Windows).

Important tips:

• Set up your email on your mobile device for easy daily access
• Check your ANU email regularly for important updates from the University
• Avoid forwarding your ANU email to external accounts to maintain data security
• Your ANU email should primarily be used for University-related business
• For personal communications and social media logins, you should be using a personal email address.

Your ANU Identity password is the main password for accessing the ANU network, HORUS, ANUHub, email and many other applications. It can be reset either online by following the guide below or calling the ANU Service Desk Password Support Team at +61 2 6125 4321 (select option 2 then option 1).

Before you start:

If you have not set up any challenge questions or have forgotten the correct answers, you will not be able to reset your password online. Please contact the ANU Service Desk Password Support Team at +61 2 6125 4321 (select option 2 then option 1) for further assistance.

If you know your current password:

If prompted at any point, please set up your challenge questions. These will be used to verify your identity if you ever forget your password.

1. Navigate to https://identity.anu.edu.au/ and sign in with your University ID (e.g. u1234567) and current password
2. Click on “My Information”
3. Under the “Change Password” heading, please enter your old password, followed by the new password twice
4. Click “Apply” to save the new password.

If you have forgotten your current password:

1. Navigate to https://identity.anu.edu.au/ and click “Forgot Password”
2. Enter your University ID (e.g. u1234567) and click “Next”
3. Answer at least three of the challenge questions correctly, and click “Next”
4. Enter your new password twice, and click “Save”
5. Login with your new password.

Connect to the “ANU Secure” network using your ANU email ID and the respective password (this will be the same as your Canvas login info). 

• Troubleshoot common Wi-Fi issues: ANU Service Desk portal
• Find out what computer or study device you need to successfully complete your study at ANU: Student system requirements
• Get remote access to software applications: Virtual Information Commons
• Find advice on accessing ANU systems, IT security, privacy, and online collaboration: Digital Essentials.

All information regarding printing can be found on the ANU print, copy, scan page.

The Information Commons are a network of computer labs, group study rooms, and teaching and learning spaces available across the ANU campus. These facilities are located within ANU Library branches, residences, and various campus buildings, providing convenient access for students and staff.

There are over 1,500 computers available within the Information Commons. These computers provide access to the internet, ANU wireless network, a range of software, and are connected to a shared PaperCut printing system that allows you to print, copy, and scan across campus.

For more details, visit:

• Print, Copy, Scan | Services
• Information Commons | Services

Library and Research Tools

• Access a wide range of digital resources, databases, and journals through the ANU Library
• Use recommended referencing tools such as EndNote, Mendeley, or Zotero to manage your citations and bibliographies effectively
• For tailored research assistance, visit the Library Research Hub for workshops, consultations, and online guides.

Academic Skills

Develop your academic writing, study strategies, and research techniques with support from the Academic Skills team.

You can:

• Book one-on-one appointments with learning advisers for personalised writing and study support
• Access online modules on Academic Integrity, Study Skills, and more to build your academic confidence.

ANU offers a range of digital systems and tools to support your studies:

The University provides free access to various software and collaboration tools while you are an ANU student:

An increasing number of students have been tricked into providing their credentials (username and password) to malicious entities on external links, resulting in their email accounts becoming compromised. These accounts are then often used to send further phishing emails both inside and outside ANU.

Please be careful and check emails before responding, clicking on the links, or opening attachments. The ANU Information Security Office (ISO) provides a range of information, training and resources on cyber and information security including how to identify malicious emails through the Cyber Sense website.

If you think you’ve been hacked, phished or compromised, follow the instructions on Cyber Sense - Help Me.

ANU ITS would never:

• Ask you to link your accounts to third party services
• Require that you “validate” your credentials through links in emails
• Send notifications to “Terminate your account”
• Block your email account if you did not log in to a particular website
• Send you a “Mailbox is full” email and suggest that your email will be blocked if you do not take action. 

Some things that ANU ITS would do:

• Address you or your group by name
• In the signature block, we will always provide a name and number of the person sending the email
• Send emails in ANU user notification format providing:
  •   Date / time and system affected
  •   Reason for the notification
  •   Incident or change numbers that can be referenced in ANU systems
  •   Precise description of tasks being performed
  • A contact point for the incident/change and a phone number in case you have questions
• All links will take you to ANU systems or websites unlike links in malicious emails
• Give you enough warning through newsletters or email updates for any new changes coming into effect at ANU.