Accessing help & support

UPDATED 10 APRIL 2025

ANU provides various channels for students and staff to request IT assistance, including online, over the phone, and in person.

Online: ANU Service Desk portal

The University has transitioned to a centralised Service Desk, offering comprehensive IT support for all ANU staff and students. To request assistance:

1. Log in to the ANU Service Desk portal using your ANU ID and HORUS/ISIS password.
2. Submit your IT support request through the portal. This can include help with any general IT issue or specific ANU enterprise systems such as:

• Finance (ES Financials)
• Human Resources (HRMS)
• Student Administration System (SAS)

All support requests related to these systems should be directed via the Service Desk portal.

Phone: +61 2 612 54321

For immediate assistance with IT issues, including problems encountered while teaching, you can contact the ANU Service Desk by phone at +61 2 612 54321. Select option 1 for immediate help with lecture rooms or teaching-related IT problems.

Phone support is available from: 8:00 am - 5:00 pm AEDT/AEST, Monday to Friday.

In person: ITS Shopfront

For personalised support, you can visit the ITS Shopfront located at Joplin Lane 1.26.

The Shopfront is open from 10:00 am - 12:00 pm and 1:00 pm - 2:00 pm AEDT/AEST, Monday to Friday (excluding public holidays).

While walk-ins are welcome, bookings are preferred and will guarantee the availability of a Service Desk Officer for your support. Book an appointment by visiting quicklink.anu.edu.au/ITS-in-person.