Accessing help & support

The University provides technical assistance online, over the phone, and face-to-face.

Request support 

 

Online Assistance - The Service Desk

The University has transitioned to a new single Service Desk which provides IT support for all ANU staff and students. To request support, log in to the ANU Service Desk using your ANU ID and  Horus/ISIS password and submit your IT support request.

If you require assistance with an ANU enterprise system such as Finance (ES Financials), Human Resources (HRMS) and the Student Administration System please direct your support request through this portal.

 

Over the Phone support - 612 54321

The ANU Service Desk provides support for all IT requests, including immediate assistance with problems encountered while teaching and can be reached at Ext 54321. Core hours of support for teaching venues is available from 8am-5pm, Monday-Friday. For urgent assistance with lecture rooms, select option 1, 1 after calling Ext 54321.

Over-the-phone support is available from 8.00am-5.00pm, Monday-Friday.

 

Face to Face support (for students)

AskANU IT Consultants are located on level 2 of the Chifley Library. They are avaliable for students to help with IT issues and requests.  

Please see support hours below.

Monday-Friday

9am-5pm

Saturday-Sunday

1-5pm

Public holidays*

1-5pm

Winter and Summer break

10am-4pm

*Closed on Good Friday and throughout the Christmas to New Year's Day closure period.

 

ANU Switchboard - 612 55111

The ANU Switchboard is available from 8am-6pm, Monday-Friday.

 

Feedback

We welcome your feedback at anytime.