Accessing help & support

The University provides technical assistance online, over the phone, and face-to-face.

Request support 


Online Assistance - The Service Desk

The University has transitioned to a new single Service Desk which provides IT support for all ANU staff and students. To request support, log in to the ANU Service Desk using your ANU ID and  Horus/ISIS password and submit your IT support request.

If you require assistance with an ANU enterprise system such as Finance (ES Financials), Human Resources (HRMS) and the Student Administration System please direct your support request through this portal.


Over the Phone support - 612 54321

The ANU Service Desk provides support for all IT requests, including immediate assistance with problems encountered while teaching and can be reached at Ext 54321. Core hours of support for teaching venues is available from 8am-5pm, Monday-Friday. For urgent assistance with lecture rooms, select option 1, 1 after calling Ext 54321.

Over-the-phone support is available from 8.00am-5.00pm, Monday-Friday.


Face to Face support 

IT Consultants are located on level 4 of the Hancock West (Building 43). They are avaliable to help with IT issues and requests.  

Face to face support is available from 9:00am-5.00pm, Monday-Friday.*

* Excluding Public Holidays


ANU Switchboard - 612 55111

The ANU Switchboard is available from 8am-6pm, Monday-Friday. 


We welcome your feedback at anytime.