Service Now

Business owner: Information Technology Services

ServiceNow is an Information Technology Service Management (ITSM) Tool which provides uniformed workflows and procedures to support the following standard IT processes:

  • Incident Management
  • Request Management
  • Change Management
  • Knowledge Management

As a result of the ServiceNow implementation, all staff in areas supported by ITS are required to log all requests for IT Support and report all Incidents via ServiceNow.

All changes proposed to the  ITS Production Environment are required to be recorded in the Change Management module of ServiceNow.

 

Business owner

  • Information Technology Services 

Support Tean 

  • Service Desk