Over-the-phone support options

When seeking over-the-phone support, there are a variety of options to choose from that will assist with locating your desired ANU location or solution. If you already know your option selections, you may key them in ahead without waiting for the prompts.

Step 1 - Phone 612 54321

Option 1	Urgent Lecture support
Option 2	All Other Support (go to step 2)

Step 2 - All other support

Option 1	Lecture Room support
Option 2	All other IT Support (go to step 3)
Option 3	Science Colleges IT (go to step 4)

Step 3 - All other IT Support

Option 1	Lecture room support
Option 2	Password resets
Option 3	Finance, Financial Reporting, Concur, HR and Student Administration Systems and RIMS (go to step 3.a)
Option 4	Alumni accounts
Option 5	Wattle
Option 6	Travel Approval forms
Option 7	University Records or ERMS
Option 8	Service Desk
Option 9	Passwordless (Cipherise) Enquiries
Option 0	Hear all options again

Step 3.a

Option 1	Finance, Financial Reporting and Concur
Option 2	Human Resources Systems
Option 3	Student Administration Systems
Option 4	RIMS
Option 0	Hear all options again

Step 4 - Science Colleges IT

Option 1	Research School of Biology
Option 2	Research School of Physics and Engineering
Option 3	Fenner School of Environment and Society
Option 4	Research School of Astronomy and Astrophysics
Option 5	Mathematical Sciences Institute
Option 0	Speak with an operator who can transfer your call