When seeking over-the-phone support, there are a variety of options to choose from that will assist with locating your desired ANU location or solution. If you already know your option selections, you may key them in ahead without waiting for the prompts.
Step 1 - Phone 612 54321
Option 1 |
Urgent Lecture support |
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Option 2 |
All Other Support (go to step 2) |
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Step 2 - All other support
Option 1 |
Lecture Room support |
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Option 2 |
All other IT Support (go to step 3) |
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Option 3 |
Science Colleges IT (go to step 4) |
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Step 3 - All other IT Support
Option 1 |
Lecture room support |
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Option 2 |
Password resets |
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Option 3 |
Finance, Financial Reporting, Concur, HR and Student Administration Systems and RIMS (go to step 3.a) |
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Option 4 |
Alumni accounts |
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Option 5 |
Wattle |
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Option 6 |
Travel Approval forms |
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Option 7 |
University Records or ERMS |
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Option 8 |
Service Desk
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Option 9 |
Passwordless (Cipherise) Enquiries |
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Option 0 |
Hear all options again |
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Step 3.a
Option 1 |
Finance, Financial Reporting and Concur |
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Option 2 |
Human Resources Systems |
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Option 3 |
Student Administration Systems |
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Option 4 |
RIMS |
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Option 0 |
Hear all options again |
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Step 4 - Science Colleges IT
Option 1 |
Research School of Biology |
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Option 2 |
Research School of Physics and Engineering |
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Option 3 |
Fenner School of Environment and Society |
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Option 4 |
Research School of Astronomy and Astrophysics |
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Option 5 |
Mathematical Sciences Institute |
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Option 0 |
Speak with an operator who can transfer your call |
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