When seeking over-the-phone support, there are a variety of options to choose from that will assist with locating your desired ANU location or solution. If you already know your option selections, you may key them in ahead without waiting for the prompts.
Step 1-Phone 612 54321
Option 1 | Central IT (go to step 2) |
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Option 2 | Local IT (go to step 3) |
Step 2-Central IT
Option 1 | Assistance with lecture rooms |
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Option 2 | Password resets |
Option 3 | Enquiries with Finance, Concur, HR and Student Administration Systems |
Option 4 | Enquires regarding Alumni accounts |
Option 5 |
Enquiries with Wattle |
Option 6 | Enquires for the Travel Approval form |
Option 7 | Enquires with University Records or ERMS |
Option 9 | All other enquiries |
Option 0 | Hear all options again |
Step 3-Local IT
Option 1 | Science Colleges (go to step 4) |
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Option 2 | College of Arts & Social Sciences |
Option 3 | College of Asia and the Pacific |
Option 4 | College of Business and Economics |
Option 5 | College of Engineering and Computer Science |
Option 6 | ANU College of Law |
Option 7 | Facilities and Services Division |
Option 0 | Speak with an operator who can transfer your call |
Step 4-Science Colleges
Option 1 | Medical & Health Sciences IT Department |
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Option 2 | Research School of Biology |
Option 3 | Research School of Physics and Engineering |
Option 4 | Research School of Chemistry |
Option 5 | Fenner School of Environment and Society |
Option 6 | Research School of Astronomy and Astrophysics |
Option 7 | Research School of Earth Sciences |
Option 8 | Mathematical Sciences Institute |
Option 9 | Research School of Psychology |
Option 0 | Speak with an operator who can transfer your call |