Learning Space Support

On this page:

Getting Help in a Teaching Room

In a life threatening emergency, dial 000, and request Ambulance, Police or Fire
For ANU Security, dial (02) 612 52249

Across ANU, learning and teaching spaces are owned and supported by a handful of different groups, who have different processes in place, including the ability to respond very quickly if issues disrupt teaching activities.

Wherever possible, ANU Security and the primary support number for each room are programmed into the quick-dial functions of the room phone.

Centrally owned rooms are supported by the Teaching Support Service Team (TSST):

Phone: (02) 612 50004
During teaching: 7:00am - 7:30pm
Non-teaching weeks: 9:00am - 5:00pm
Email: Teaching.Support@anu.edu.au

Whether the room is centrally or locally owned, where there is a centrally managed PC or Echo360 is installed,  these are supported by the ITS precinct teams:

Phone ITS ServiceDesk:
Phone: (02) 612 54321
Choose option 1, then option 1 again for immediate response during teaching
For less urgent issues, log a ticket at https://servicedesk.anu.edu.au

If you are not sure who owns the room you need help with, the ITS ServiceDesk (ext. 54321) is the best first point of contact and will cheerfully forward your call to the right place when necessary.

For locally owned rooms, with issues other than covered above (e.g. flat microphone batteries, flickering lights, broken windows, damaged furniture), please contact the local building custodian. There are a couple of special cases for these.

In Kambri, including rooms in the Marie Reay building and in the Kambri Cultural Centre, contact:

Kambri Precinct Support
Phone: (02) 6230 4518
Email: PrecinctSupport.Kambri@wdmanagement.com.au

Llewellyn Hall Support
Phone: (02) 612 55731
Email: music.venues@anu.edu.au

How can I book a room with the equipment I need?

The best option, if it is possible, is to make the room requirements for your course known in the Timetabling data collection process. Then your course activities will be timetabled into rooms that are the right size and have the right equipment.  Your College Student Administration Managers are the best contact for this process.

A list of all the bookable rooms detailing the equipment in each is maintained in the IT knowledge based article ANU Teaching Space Delivery Types.

To book any of these rooms:

for a course

for an event not directly related to a course

Room Familiarisation

A quick rehearsal in the space you are going to use is an excellent way to check that all the teaching activities you have planned will work as you expect, and set you up for a successful first class. This is especially necessary if you need to teach in Dual Delivery mode (i.e. you have students both online and in the room with you, at the same time). Room Familiarisation Sessions are run around the start of each semester, and can also be booked as required. This page also provides recordings of past room familiarisation sessions, and the details for booking into upcoming workshops and training.

How to use Room Features

Echo 360 icon

Echo 360

Lectures, Lectorials and Seminars will be scheduled to record automatically 5 minutes into the session and stop 5 minutes before the session time ends.

You can start an Ad-hoc recording from the Lectern PC (in Echo enabled spaces) by clicking on the Lecture capture icon on the desktop and accessing the Echo360 recording interface.

Echo livestream can also be started Ad Hoc through Lecture capture

Dual delivery - Lectern only icon

Dual Delivery at ANU

These are teaching spaces referred to as Dual Delivery Basic. It consists of a USB plug-in microphone and USB plug-in webcam.
It also has the standard ANU teaching equipment.

Note:

  • USB plug-in devices do not feed audio to Echo recordings
  • Use lapel mic and handheld mic for audio capture to Echo360 and hearing assistance

Dual delivery - full room - icon

Dual Delivery Full Room

These spaces offer integrated microphone and camera. Academics do not have to bring their own. The square ceiling microphone captures audio to Zoom, while the lapel and handheld microphones captures audio for Echo360 (in Echo enabled rooms only), hearing assistance and voice amplification.

Note: Use lapel microphone in additional to the ceiling microphone for Echo audio and hearing assistance.

Document camera icon

Document Camera

The Document camera is a display input option in teaching spaces. This replaces any other displays when enabled.

Note:

Document camera cannot be used as a share option to Zoom participants in the Dual Delivery basic spaces

wireless presenter icon

Wireless Presenter

This allows you to present your device through the audio visual system wirelessly when connected to the ANU-Secure Wi-Fi.
Using the touch panel located on the lectern, turn the system on, if it is not already, by touching the screen. Once the system has booted up, select “Wireless Presenter” and then select “Send to Screen”.
The wireless presentation system will now display instructions on the preview monitor and main display. And each student POD if “Show Lecture” has been selected on the touch panel located below each POD screen. Follow these instructions on how to wirelessly present your device.

hearing augmentation icon

Hearing Augmentation

Most of the centrally supported teaching spaces at the Acton campus have infra red hearing augmentation devices installed. Other rooms have Hearing Loops installed. More information

microphone icon

Microphone

Lapel and hand-held microphones have 3 general functions in the room

  1. Voice amplification
  2. Echo Audio capture (Echo-enabled spaces only)
  3. Hearing assistance

Note: These microphone do not provide audio into Zoom or Teams on the PC.
Square ceiling microphone (LST upgraded spaces) only provide audio to Zoom. NOT the functionality listed above.

additional services icon

Additional Services

Additional services may include: Whiteboard capture; Blu-ray, DVD or CD player; mobile whiteboard; SMARTBoard; or other special features in a room, e.g. a science demonstration desk.