The ANU agreement with Flexicar (Hertz Australia) to provide car sharing services to The ANU commenced 16 April 2021.

Flexicar are committed to the relationships ANU has established in the ACT market and are providing the same amount of vehicles, at the same locations, across the university campus; their service coverage also extends nationally.

Registering with FlexiCar for Business/Corporate Use

For business/corporate use of Flexicar, you must apply via email to receive unique invitation link to join:

1. Email contracts.office@anu.edu.au in order to generate your unique link to ANU Business Rates, providing:

a.  full.name@anu.edu.au email address for the new Driver;

b.  GLC (for Flexicar Travel Expense); and

c.  ≥220.2 Delegate Approval (“≥$10k Services”) [e.g. email/signature below/attached to request]

d.  Business Unit/Division (typically provided in your email signature)

2. UPCO will then verify and Generate a Unique Email Invitation Link for you to sign up to the ANU Business Rate Plan.

a.  Once activated, you will have an ANU ‘Billing/Payment Method’ assigned to your account, which you can use for business purposes.

b.  Not receiving email notifications? Please check/refresh your Junk Folder

Registering with Flexicar for Personal Use

Personal use of Flexicar will require you to sign up using your own payment methods (i.e. bank cards); you must be already registered under ANU Business Rate Plan or you will not receive special ANU Rates.

If you are already registered as a Driver on the ANU Business Rate Plan, you will require separate additional ≥220.2 Delegate Approval (“≥$10k Services”) in order to add your own ‘Personal Payment Method’:

1. In the Flexicar App, you can add your card details (for personal use) under ‘Payment Methods’ in the main menu;
2. When prompted to choose a plan you will need to email contracts.office@anu.edu.au

a. The ANU Staff Rate Plan is not publicly listed; UPCO and Flexicar must manually verify and link you to the rates;

b.Further Delegate Approval required in order to link Personal Payment Method (while retaining ANU Payment Method).

Alternatively, public commercial plans are available via Flexicar directly, under Flexicar’s terms and conditions; these are not linked to ANU contract arrangements or special rates.

Students without an appropriate GLC for Travel Expenses and/or ANU Delegate to approve, are recommended to sign-up to commercial rate plans; see FAQs.

Considerations when Registering

Please be aware that some sign-ups may trigger an email from Flexicar asking for personal information; this may include:

• A colour copy of the front and back of your driver's licence
• A photo of you holding up your driver's licence
• If you have an International licence, you will need to send a copy of your passport as well
• If the address on your licence differs to the address on your application, please send a copy to verify your current address. A utility bill or bank statement will suffice.

This is required by a third-party (such as the Police) to undertake licence checks.

Please follow all emailed information (links and steps to activate your account); you can call Flexicar Member Care Team any time to follow-up any requirements/status to activate.

If you require any assistance please call Flexicar Member Care Team on 1300 36 37 80 or email info@flexicar.com.au. Please also review FAQs.

Change of Work Area or GLC

If you are moving to a new area of business at ANU, or if your area of business is updating General Ledger Codes:

You must notify ANU UPCO of any changes to your Driver GLC, or employment status at ANU, via contracts.office@anu.edu.au

Bookings

Bookings can be made via Flexicar app, or on their webpage https://flexicar.com.au/.  Please fine Reference documents linked in sidebar on this page, for PDF guides "How to make bookings on a Flexicar business account" and "How to register and make bookings on a Flexicar business account".

• Assess the vehicle for damages before your journey begins, and report to Flexicar hotline on 1300 36 37 80 if any damages (i.e. scratches, dents, etc) are noticed on the vehicle. It is recommended that you take photos to send info@flexicar.com.au if required.


• You no longer need a fob to access Carshare vehicles; simply use the PIN provided by Flexicar, and unlock the car via the windscreen PINpad. All you need for your journey should be kept in the driver’s side door well.
  • TIP: You may be unfamiliar with vehicle make/mode, or other drivers settings; check mirrors, new dashboard, indicators, windscreen de-fog before driving.
  • To lock/unlock the car during your journey, you may use physical keys kept inside the vehicle, or type in your PIN again using the windscreen PINpad.


• Please note, all vehicles must be returned with at least a quarter of a tank full of fuel; instructions are kept in the driver’s side door well. The fuel type should be marked on the fuel card; if unsure which fuel to use, please call Flexicar hotline before proceeding.


• Be sure to return all accessories/keys to the driver’s side door well at the end of your booking.


• Bookings can be extended by 15minute intervals using the Flexicar app (if the car is not already booked by another user), or by calling the Flexicar hotline; preventing over-use charges.


• ANU and other parking fees still apply – you must pay for your own public parking where signed, including ANU Campus. Keep receipts for Business Travel. Flexicars have a permit for their original pod location only.

Rates

Rates are inclusive of registration, maintenance, servicing, cleaning, insurance, fuel, account management and reporting, 24/7 customer care and roadside assist.

Flexicar’s fees are as follows:

• Standard accidental damage excess: $1200
• Accidental Damage Excess for drivers aged under 21: $1500
• Accidental Damage Excess on Commercial Vehicles: $3000

Fleet on Campus

Flexicar vehicles each have a parking permit for their original pod location only;
ANU Parking and other council parking fees still apply – you must pay for your own public parking where signed, including ANU Campus; Keep receipts for Business Travel.

Contravening Flexicar vehicles will be issued a Parking Infringement Notices to the Driver.

Parking fees and fines will not be covered by Flexicar or ANU; the corresponding Driver booking will be held liable.
If a pod location is compromised and you are unable to park in accordance with signage, you must immediately report it to ANU Parking Office (or the relevant parking authority); it is recommended that you take photo evidence, else infringements may apply.

Who to Contact

For on-campus hazards caused by Flexicar, please notify security@anu.edu.au providing Rego and Location details for the vehicle requiring attention. ANU Security has admin-access card, and will log matters for contracts.office@anu.edu.au to resolve.

For parking issues, or if a pod location is compromised and you are unable to park in accordance with signage, you must immediately report it to ANU Parking Office (or the relevant parking authority) providing Rego and Location; it is recommended that you take photo evidence, else infringements notices may apply for incorrectly parked Flexicar vehicles.

For more information contact Flexicar directly on 1300 36 37 80, or the University Carshare team at contracts.office@anu.edu.au

For queries relating to the agreement between the University and Flexicar, initial registration of ANU Driver accounts, or if ANU Security is unavailable, please contact contracts.office@anu.edu.au.