Planning and Service Performance
What is Planning and Service Performance?
Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).
PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.
The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.
Quick contacts:
PSP teams:
Business Intelligence and Analytics
The Business Intelligence and Analytics team brings together a team of information professionals, focusing on the development of information asset provision, business intelligence, advanced analytics, multi-dimensional and statistical models along with the administration and support of key management information systems.
Digital Solutions
The Digital Solutions Team implement technical solutions to identified service-delivery problems throughout the University. The team works with a dual reporting line to the Director PSP and ITS and is responsible for Maintenance, and support of software platforms for Chatbots, Robotic Process Automation, and eForm Workflows (SmartIQ – formerly Intelledox)
- ANU eForms
- Chatbot Solutions
Performance and Institutional Research
Performance and Institutional Research consists of the Institutional Research team (evaluations) and University Performance team. The teams deliver detailed guidance and advice on institutional and social researcher, and information analytics. They conduct institutional research, performance and statistical analysis, and benchmarking activities. The teams deliver high availability and quick turnaround of urgent data requests to support media, executive and other key stakeholders,
Planning and Reviews
The Planning and Reviews team are higher education planning and policy experts with skills in higher education strategy, planning, governance, quality assurance and advanced analytical modelling. The team manages University strategy and planning; student and revenue planning; school and functional reviews; and higher education policy, compliance and governance.
Service Solutions
Service Solutions delivers high-quality outcomes that contribute to implementing sustainable, integrated and user-focused solutions to improve service delivery throughout the University. Three teams of project professionals - Service Performance, Service Design and Service Experience - work together to ensure effective management, analysis and solution design in keeping with the Service Performance Framework.
Our teams & contacts
Functional
| Name | Contact details |
|---|---|
| Institutional Research enquiries | +61 2 6125 1222 |
| Business Intelligence & Analytics (Insight) | +61 2 6125 8649 |
| Service Solutions | |
| Statistics requests and enquiries | |
| School and Administrative Reviews | +61 2 6125 1231 |
| Planning and Review enquiries | +61 2 6125 9493 |
| UniForum benchmarking and service effectiveness | 02 6125 2698 |
| Planning & Service Performance | + 61 2 6125 4986 |
| Digital Solutions enquiries | |
| University rankings | |
| University Performance feedback and surveys |
People
| Name | Contact details |
|---|---|
| Richelle Hilton Director, Planning and Service Performance | +61 2 6125 5978 |
| Andrew Gibson Associate Director, Digital Solutions | |
| Leone Nurbasari Associate Director, Business Intelligence & Analytics | +61 2 6125 5598 |
| Laurelle Vingoe Manager, Operations | +61 2 6125 1854 |
| Liz West Deputy Director, Digital Enablement | +61 2 6125 0167 |
Information for staff
Location
Page Owner: Planning & Service Performance