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» Business units » Planning and Service Performance » Business units » Planning and Service PerformanceUnder Construction
We are currently merging the SIG and PPM business unit pages into a single PSP unit.
What is Planning and Service Performance?
Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).
PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Solution Delivery.
The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.
PSP teams:
Business Intelligence and Analytics
The Business Intelligence and Analytics team brings together a team of information professionals, focusing on the development of information asset provision, business intelligence, advanced analytics, multi-dimensional and statistical models along with the administration and support of key management information systems.
Digital Solutions
The Digital Solutions Team are technical staff focussed on creating digital enablement of service solutions which works with a dual reporting line to the Director PSP and ITS. The team works in partnership with ITS on digital solutions and is responsible for Maintenance, and support of software platforms for Chatbots, Robotic process automation, and eForm Workflows (Smart IQ – formerly Intelledox).
- ANU eForms
- Chatbot Solutions
Performance and Institutional Research
Performance and Institutional Research is a team of institutional and social researchers and information analysts delivering detailed guidance and advice. They conduct institutional research, performance and statistical analysis and benchmarking activities. The team deliver high availability and quick turnaround of urgent data requests to support media, executive and other key stakeholders,
Planning and Reviews
The Planning and Reviews team are higher education planning and policy experts with skills in higher education strategy, planning, governance, quality assurance and advanced analytical modelling. The team manages University strategy and planning; student and revenue planning; school and functional reviews; and higher education policy, compliance and governance.
Service Solutions
The Service Solutions team will bring together a team of collegial analytical, design and project professionals focusing on three (3) key service solution groupings. Focusing on service design, services performance and service experience, the team works to improve the quality of service delivery across the University.
- Project Management Framework
- Human centred design
- Service Performance Framework
Our teams & contacts
Functional
|
Name |
Contact details |
|---|---|
| Business Intelligence & Analytics (Insight) |
 +61 2 6125 8649 |
| Performance & Institutional Research enquiries |
+61 2 6125 4747 |
| Planning & Service Performance | |
| Service Solutions enquiries | |
| Benchmarking |
02 6125 2698 |
| Digital Solutions enquiries | |
| Planning and Review enquiries |
+61 2 6125 9493 |
| University Services Feedback |
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