Planning and Service Performance

What is Planning and Service Performance?

Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).

PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.

The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.

Quick contacts:

Support for Self Service Reporting (ANU Insight)

Request a one-off dataset

Support for SELT

Seek approval for non-standard survey

Kick off a project

Tell us your service improvement idea

PSP teams:

ANU Insight enquiries

Business Intelligence and Analytics

The Business Intelligence and Analytics team brings together a team of information professionals, focusing on the development of information asset provision, business intelligence, advanced analytics, multi-dimensional and statistical models along with the administration and support of key management information systems.

Data Governance

Digital Solutions

The Digital Solutions Team implement technical solutions to identified service-delivery problems throughout the University. The team works with a dual reporting line to the Director PSP and ITS and is responsible for Maintenance, and support of software platforms for Chatbots, Robotic Process Automation, and eForm Workflows (SmartIQ – formerly Intelledox)

ANU eForms
Chatbot Solutions

Robotic Process Automation

SELT enquiries

Non-standard survey enquiries

Performance and Institutional Research

Performance and Institutional Research consists of the Institutional Research team (evaluations) and University Performance team. The teams deliver detailed guidance and advice on institutional and social researcher, and information analytics. They conduct institutional research, performance and statistical analysis, and benchmarking activities. The teams deliver high availability and quick turnaround of urgent data requests to support media, executive and other key stakeholders,

Planning and Reviews

The Planning and Reviews team are higher education planning and policy experts with skills in higher education strategy, planning, governance, quality assurance and advanced analytical modelling. The team manages University strategy and planning; student and revenue planning; school and functional reviews; and higher education policy, compliance and governance.

Service Solutions

Service Solutions delivers high-quality outcomes that contribute to implementing sustainable, integrated and user-focused solutions to improve service delivery throughout the University. Three teams of project professionals - Service Performance, Service Design and Service Experience - work together to ensure effective management, analysis and solution design in keeping with the Service Performance Framework.

Our teams & contacts

Teams

Functional

Name	Contact details
Planning & Service Performance	eo.psp@anu.edu.au
Service Solutions	service.improvement@anu.edu.au
Statistics requests and enquiries	statistics@anu.edu.au
Business Intelligence & Analytics (Insight)	insight@anu.edu.au +61 2 6125 8649
Digital Solutions enquiries	digital.solutions@anu.edu.au
Institutional Research enquiries	evaluations@anu.edu.au +61 2 6125 1222
Planning and Review enquiries	planning@anu.edu.au +61 2 6125 9493
School and Administrative Reviews	review@anu.edu.au +61 2 6125 1231
UniForum benchmarking and service effectiveness	benchmarking@anu.edu.au 02 6125 2698
University Performance feedback and surveys	university.feedback@anu.edu.au
University rankings	ANU.rankings@anu.edu.au

People

Name	Contact details
Debra Mewett Director, Planning and Service Performance	director.psp@anu.edu.au
Sacha Connor Ag Deputy Director, Services and Operations	sacha.connor@anu.edu.au
Andrew Gibson Associate Director, Digital Solutions	andrew.gibson@anu.edu.au
Sarah Gledhill Associate Director, Planning and Review	sarah.gledhill@anu.edu.au +61 2 6125 9493
Leone Nurbasari Associate Director, Business Intelligence & Analytics	leone.nurbasari@anu.edu.au +61 2 6125 5598
Laurelle Vingoe Manager, Operations	laurelle.vingoe@anu.edu.au +61 2 6125 1854
Liz West Deputy Director, Digital Enablement	liz.west@anu.edu.au +61 2 6125 0167