Planning and Service Performance

What is Planning and Service Performance?

Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).

PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.

The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.

The ANU Data Hub is live

The ANU Data Hub is now available for all ANU Staff as the gateway to important data sets and reports available across the University. It is a single portal to search for, discover and link to data and reports regardless of which ANU system, Sharepoint site or website they live in across the ANU or indeed external to the ANU. Can’t find your data on the ANU Data Hub? Then you can also use the hub to request help finding data you need; to provide feedback or to request your own data and reports are added to Hub so they too can be found and used more broadly.

Learn more: https://anu365.sharepoint.com/sites/DataHub 

PSP Leadership

 

NameContact Details
Richelle Hilton 
Director, Planning and Service Performance
+61 2 6125 5978
Debra Mewett 
Deputy Director, Planning and Service Performance
+ 61 2 6125 5661
Leone Nurbasari 
Associate Director, Business Intelligence & Analytics
+61 2 6125 5598
Sarah Gledhill 
Associate Director, Planning and Review
+61 2 6125 9493

 

 

Our Contacts

Functional

NameContact details
Planning & Service Performance 
 + 61 2 6125 4986
Service Solutions 
Statistics requests and enquiries 
Business Intelligence & Analytics (Data) 
 +61 2 6125 8649
Data Warehouse and Reports 
Digital Solutions enquiries 
Institutional Research enquiries 
 +61 2 6125 1222
Planning and Review enquiries 
 +61 2 6125 9493
School Reviews 
 +61 2 6125 1231
Surveys 
UniForum benchmarking and service effectiveness 
 02 6125 2698
University Performance feedback and surveys 
University rankings