Planning and Service Performance

What is Planning and Service Performance?

Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).

PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.

The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.

The ANU Data Hub is live

The ANU Data Hub is now available for all ANU Staff as the gateway to important data sets and reports available across the University. It is a single portal to search for, discover and link to data and reports regardless of which ANU system, Sharepoint site or website they live in across the ANU or indeed external to the ANU. Can’t find your data on the ANU Data Hub? Then you can also use the hub to request help finding data you need; to provide feedback or to request your own data and reports are added to Hub so they too can be found and used more broadly.

Learn more: https://anu365.sharepoint.com/sites/DataHub

Quick contacts:

Support for Self Service Reporting (ANU Insight)

Seek approval for non-standard survey

Request a one-off dataset

Kick off a project

Support for SELT

Tell us your service improvement idea

PSP Leadership

Name	Contact Details
Richelle Hilton Director, Planning and Service Performance	Send email +61 2 6125 5978
Debra Mewett Deputy Director, Planning and Service Performance	Send email + 61 2 6125 5661
Leone Nurbasari Associate Director, Business Intelligence & Analytics	Send email +61 2 6125 5598
Sarah Gledhill Associate Director, Planning and Review	Send email +61 2 6125 9493

Our Teams

Our Contacts

Functional

Name	Contact details
Planning & Service Performance	ea.psp@anu.edu.au + 61 2 6125 4986
Service Solutions	service.improvement@anu.edu.au
Statistics requests and enquiries	statistics@anu.edu.au
Business Intelligence & Analytics (Data)	insight@anu.edu.au +61 2 6125 8649
Data Warehouse and Reports	insight@anu.edu.au
Digital Solutions enquiries	digital.solutions@anu.edu.au
Institutional Research enquiries	evaluations@anu.edu.au +61 2 6125 1222
Planning and Review enquiries	planning@anu.edu.au +61 2 6125 9493
School Reviews	review@anu.edu.au +61 2 6125 1231
Surveys	evaluations@anu.edu.au
UniForum benchmarking and service effectiveness	benchmarking@anu.edu.au 02 6125 2698
University Performance feedback and surveys	university.feedback@anu.edu.au
University rankings	ANU.rankings@anu.edu.au

Information for staff

Our content can be found on these webpages.

Location

Page Owner: Planning & Service Performance