Planning and Service Performance
What is Planning and Service Performance?
Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).
PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.
The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.
The ANU Data Hub is liveThe ANU Data Hub is now available for all ANU Staff as the gateway to important data sets and reports available across the University. It is a single portal to search for, discover and link to data and reports regardless of which ANU system, Sharepoint site or website they live in across the ANU or indeed external to the ANU. Can’t find your data on the ANU Data Hub? Then you can also use the hub to request help finding data you need; to provide feedback or to request your own data and reports are added to Hub so they too can be found and used more broadly. Learn more: https://anu365.sharepoint.com/sites/DataHub |
Quick contacts:
PSP Leadership
Name | Contact Details |
Richelle Hilton Director, Planning and Service Performance | +61 2 6125 5978 |
Debra Mewett Deputy Director, Planning and Service Performance | + 61 2 6125 5661 |
Leone Nurbasari Associate Director, Business Intelligence & Analytics | +61 2 6125 5598 |
Sarah Gledhill Associate Director, Planning and Review | +61 2 6125 9493 |
Our Teams
Our Contacts
Functional
Name | Contact details |
---|---|
Planning & Service Performance | + 61 2 6125 4986 |
Service Solutions | |
Statistics requests and enquiries | |
Business Intelligence & Analytics (Data) | +61 2 6125 8649 |
Data Warehouse and Reports | |
Digital Solutions enquiries | |
Institutional Research enquiries | +61 2 6125 1222 |
Planning and Review enquiries | +61 2 6125 9493 |
School Reviews | +61 2 6125 1231 |
Surveys | |
UniForum benchmarking and service effectiveness | 02 6125 2698 |
University Performance feedback and surveys | |
University rankings |
Information for staff
Location
Page Owner: Planning & Service Performance