Planning and Service Performance

Under Construction

We are currently merging the SIG and PPM business unit pages into a single PSP unit.

The old PPM pages are still available here.

What is Planning and Service Performance?

Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).

PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Solution Delivery.

The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.

PSP teams:

Business Intelligence and Analytics

The Business Intelligence and Analytics team brings together a team of information professionals, focusing on the development of information asset provision, business intelligence, advanced analytics, multi-dimensional and statistical models along with the administration and support of key management information systems.

Digital Solutions

The Digital Solutions Team are technical staff focussed on creating digital enablement of service solutions which works with a dual reporting line to the Director PSP and ITS. The team works in partnership with ITS on digital solutions and is responsible for Maintenance, and support of software platforms for Chatbots, Robotic process automation, and eForm Workflows (Smart IQ – formerly Intelledox).

Performance and Institutional Research

Performance and Institutional Research is a team of institutional and social researchers and information analysts delivering detailed guidance and advice. They conduct institutional research, performance and statistical analysis and benchmarking activities. The team deliver high availability and quick turnaround of urgent data requests to support media, executive and other key stakeholders,

Planning and Reviews

The Planning and Reviews team are higher education planning and policy experts with skills in higher education strategy, planning, governance, quality assurance and advanced analytical modelling. The team manages University strategy and planning; student and revenue planning; school and functional reviews; and higher education policy, compliance and governance. 

Service Solutions

The Service Solutions team will bring together a team of collegial analytical, design and project professionals focusing on three (3) key service solution groupings. Focusing on service design, services performance and service experience, the team works to improve the quality of service delivery across the University.

  • Service Performance Framework

Our teams & contacts


Contact details
Business Intelligence & Analytics (Insight) 
Phone +61 2 6125 8649
Performance & Institutional Research enquiries 
Phone +61 2 6125 4747
Planning & Service Performance 
Service Solutions enquiries 
Phone 02 6125 2698
Digital Solutions enquiries 
Planning and Review enquiries 
Phone +61 2 6125 9493
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