How to reconnect to applications after a password reset

After resetting your identity password you may be required to re-autheticate with applications.

Skype for Business or OneDrive

After you have reset your password, restart your device so the password can replicate with the servers. This should allow you to enter the new password and access the applications.

Outlook

After restarting your PC, Outlook will prompt you to update your password. If you have, any functional accounts connected to your email it will ask you to authenticate to these.

  1. When prompted make sure you change the address name to your UniversityID@anu.edu.au (not FXXXX@anu.edu.au).
  2. Type in your your new Identity password.
  3. Then check the remember password box.

Outlook may prompt you to do this a few times for each account as it authenticates with multiple servers.

Outlook app for mobile devices

If the outlook app does not accept your password, delete the app and reinstall it using your UniversityID@anu.edu.au (make sure you do not include uds in the address) and your new Identity password.