How to reset your Identity password

​​​​​​Your identity password is your main password for accessing UDS, Horus, ISIS, and Email.

Please note, other applications are also connected to this password and may need reconnecting after any changes are made to the identity password.

  1. To reset your password, navigate to identity.anu.edu.au.
  2. Enter your University ID (e.g. u1234567) and your current identity password, in the login box that appears.
  3. When the Self-Service homepage appears, select My Information.
  4. Once the My Information tab has opened, you will either be able to reset your password (move to set 5), or be directed to set up you Challenge Questions. Set the questions, then provide the answers and select Apply.
  5. Select the Change Password drop down.
  6. To reset the password, enter your old password, a new password (conforming to the below password policy), and then confirm the new password.
    • Password must be at least 10 character(s) long;
    • Password must contain characters from at least three out of following five categories : Uppercase alphabetic characters (A-Z), Lowercase alphabetic characters (a-z), Numerals (0-9), Non-alphanumeric characters (for example: !, $,#, or %), Unicode characters;
    • Password must not contain any of your user ID, first name or last name when their length is larger than 2;
    • Password cannot be changed for 1 days after the last password change; and
    • Password must not be one of 5 previous passwords.
  7. Select Apply.
  8. After resetting your password, restart your PC so all applications can replicate to the new password.

When logging back on you may be prompted to update applications with the new password.

If you have forgotten your password and have not set answers to authentication/challenge questions, please call the ANU IT Service Desk requesting your password or passphrase be re-set. You can also speak to the Ask ANU Consultants who are available in Chifley Library.