How to reset your Identity password

UPDATED 8 APRIL 2025

Your Identity password is the main password for accessing the ANU network, HORUS, ISIS, email (Outlook), and many other applications. You can easily reset it online by following the steps below.

Your new password must contain at least 17 characters, and must be reset every six months.

To ensure your new password syncs with your ANU-managed Windows or Mac device, make sure the device is powered on and connected to Global Protect before resetting your password, and for at least 20 minutes after.

If you know your current password

1. Go to https://identity.anu.edu.au/ and sign in with your University ID (e.g. u1234567) and current password
2. Click on My Information
3. Under the Change Password, enter your old password, followed by the new password twice. 
4. Click Apply to save the new password.

Note: If prompted, set up your challenge questions. These are used to verify your identity if you ever forget your password.

If you have forgotten your current password

1. Go to https://identity.anu.edu.au/ and click Forgot Password
2. Enter your University ID (e.g. u1234567) and click Next
3. Answer at least 3 of your challenge questions correctly and click Next
4. Enter your new password twice, then click Save
5. Log in with your new password

Note: If you have not set up any challenge questions or have forgotten the correct answers, you will not be able to reset your password online. Please contact the ANU Service Desk for further assistance.