Returning to campus or working under a hybrid model

UPDATED 27 JANUARY 2026

Recording lectures on campus

Academics and teaching staff need to book an Echo360‑enabled room by emailing the ANU Timetabling team.

Dual Delivery teaching rooms

To confirm Dual Delivery capability and room types, see Dual Delivery at ANU. For equipment details across bookable rooms, see Learning Space Support and the teaching space list.

Streaming lectures from home or the office

Staff can stream lectures using Echo360 Universal Capture Personal, Zoom, or Microsoft Teams, and upload recordings to Echo360 for student access.

AV support

Regular AV checks run across teaching spaces to ensure readiness for teaching. For on‑campus AV support during business hours, call +61 2 6125 4321.

Returning ANU equipment previously taken home

Individuals are responsible for tracking, safely storing, and documenting the return of any ANU equipment removed from campus. Local areas manage the process and fund replacement of items that are damaged or not returned.

Software

These services remain available:

Poll Everywhere

ANU maintains an enterprise licence for Poll Everywhere for online teaching. See the Poll Everywhere service page.

DocuSign

For information about DocuSign electronic signatures, see DocuSign (service page).

Virtual Information Commons (VIC)

For details on Information Commons and the Virtual Information Commons, see Information Commons.

Zoom updates and security

See the ANU Zoom Client page and the Zoom security FAQs.

ANUConnect portal

The ANUConnect portal and IT knowledge base are available 24/7. If you can’t find what you need, lodge a support request and a Service Desk Officer will contact you. For step‑by‑step ticket guidance, see Logging an ANU Service Desk ticket.

Software available to staff and students

See Requesting software & hardware (includes software for home use) and Current software agreements.

GlobalProtect (VPN)

For VPN setup and use, see Connecting to GlobalProtect (VPN) 

Proctorio

For online proctored assessments, see Proctorio (service page).

Mobile phone data

Staff mobile data is capped to keep usage within a normal range. If a staff member has a legitimate need for higher usage, their local area can request a data‑limit increase through ITS.

Contact

For any IT issues, lodge a support ticket via the ANUConnect portal.

Phone support: +61 2 6125 4321 (business hours).