Service Solutions

Service Solutions delivers high-quality outcomes that contribute to implementing sustainable, integrated and user-focused solutions to improve service delivery throughout the University.

Three teams of project professionals work together to ensure effective management, analysis and solution design in keeping with the Service Performance Framework.

  • Service Performance - focussed on project management
  • Service Design – focussed on business analysis and solutions
  • Service Experience – focussed on human-centred design

The team has responsibility for the Service Performance Framework, the Project Management Policy and the Project Management Framework.

Our teams & contacts


Contact details
Service Solutions 


Contact details
Sacha Connor 
Ag Deputy Director, Services and Operations
Robert Halbich 
Senior Business Analyst
Aulia Haley 
Senior Project Manager, Service Performance
Phone +61 2 6125 4835
Linda Medic 
Senior Project Manager
Phone +61 2 6125 6979
Kishan Sarvaiya 
Program Manager, Service Performance
Phone +61 2 6125 7364
Amy Tielu 
Lead, Service Design
Phone +61 2 6125 7343