Reporting an IT security incident

IT security incidents or breaches include:

• Unauthorised access attempts (hacking)
• Unauthorised scanning of networks or computers
• Denial of service (DoS) attacks
• Defacement of websites
• Theft, or loss of critical data or IT equipment
• Disclosure of private information
• Disclosure of passwords or other authentication credentials
• Unmanaged virus or malware infections
• Work practices that may breach ANU security policies
• Unsafe or suspicious activities or behaviour
• Any other suspicious events or queries

What to include in reports

Please supply as much information as possible about the incident. This might include:

• Times and dates of events
• IP addresses or hostnames of computers
• Usernames or identification of people
• Operating system or software versions
• Any error messages or behaviour displayed
• Contact details where we can reach you for follow-up
• Please DO NOT include passwords, PINs or other private information.

Please create an incident through the service desk and select category IT Security.