Customer Create/Amend

Process

Where a customer is required to be set up for a payment of an ANU generated invoice or grant, details must be provided to the Accounts Receivables team. This includes the following information:

• Full legal name of customer (individual or trading name)
• ABN (if applicable)
• Address
• Phone number
• Email
• Contact Name

Where an amendment is required to an existing customer, your request should clearly advise which information is being changed and what the new details are.

All requests should be made via email to financial.shared.services@anu.edu.au

Turnaround times for customer creation/amendment

A customer create or change request will be actioned within 2 working days. Please contact the Finance Shared Service team on financial.shared.services@anu.edu.au.