Office of Research and Innovation Services

The Office of Research and Innovation Services, led by Dr Keats Nelms, provides leadership, advice and support in:

  • The operations and management of research services in support of the University's strategic goals. 
  • Integrating strategic and commercial support for the development of high value and high potential programs, projects and partnerships of institution-wide relevance and/or significant commercial value to deliver national and international impact.

We support Deputy Vice-Chancellor (Research and Innovation), Professor Keith Nugent, and work closely together with other areas of the Research and Innovation (R&I) Portfolio: the Office of the Dean HDR, Research Initiatives and Infrastructure and ANU Enterprise.

These activities are supported by a number of CommitteesAuthorised Delegates and Research Policies, Procedures and Guidelines, and strive for consistent improvements to business operations and service delivery.

The establishment of the Office of Research and Innovation Services resulted from a realignment in the R&I Portfolio bringing together the teams previously grouped in the Research Services Division (RSD) and the Office of Business Engagement and Commercialisation (BEC). This structure reflects our commitment to facilitating the delivery of an integrated suite of services in partnership with ANU research community. Our approach to research support is based on connection and collaboration – both within the Portfolio and with College professional and academic staff – to enable the delivery of the University research goals.


Contact details
Dr Keats Nelms
Chief, Research and Innovation Services
Phone +61 2 6125 9569 (EA)
Shelley McLoughlin

Executive Assistant

Phone +61 2 6125 9569
Dr Hanah Rodriguez
Executive Officer
Phone +61 2 6125 8813
Jo Bryant
Operations Manager
Phone +61 2 6125 3260
Kiara Bechta-Metti
Deputy Chief Research and Innovation Services - Industry Engagement (Acting)
Phone +61 407 234 248
Dr Ed Bertram
Head, Strategic Partnerships
Phone +61 2 6125 1328
Sophie Holloway
Deputy Chief Research and Innovation Services - Research Services (Acting)
Phone +61 2 6125 9575
Dr Elaine Stead
Head, New Ventures and Entrepreneurship
Dr Lynne Whitehead
Head, Research Operations (Acting)
Phone +61 2 6125 2334
Dr Kelly Farrell
Head, Business Development

Phone+61 437 250 652





Our teams & contacts


Contact details
Research Systems Team 
Phone +61 2 6125 1541
Defence Trade Controls enquiries 
Foreign Interference & Arrangements contact 
General Enquiries 
Phone +61 2 6125 9569
General Enquiries (Innovation) 
Research Analytics Team 
Research Integrity 
Research Systems Support 
Support for ARC's Research Management System 
Support for ARIES 
Phone +61 2 6125 1541
Support for Costing & Pricing Tool 
Phone +61 2 6125 1541
Vet enquiries 
Phone +61 2 6125 1130 (24-hour availability, this number will divert to vet on call)


Contact details
Dr Justin Clarke 
Senior University Veterinarian
Phone +61 2 6125 8102 (Business Hours only), + 61 2 6125 1130 (On-Call)
Cassandra du Boulay 
Manager, Ethics
Phone +61 2 6125 1162
Dr Anna Hutchens 
Manager, Engagement & Impact
Phone +61 2 6125 5321
Irwan Krisna 
Manager, Research Analytics
Phone +61 2 6125 9189
Eric Li 
Manager, Systems
Dr Shim Mohanty 
Manager, Data Quality
Phone +61 2 6125 9944
Marianne Nolte-Crimp 
Manager, Research Contracts (Acting)
Phone +61 2 6125 6736
Kus Pandey 
Manager, Research Funding and Development
Phone ANU staff/students: please use Teams to call me; External enquiries should be emailed
Dr Dimity Phillips 
Communications & Research Project Officer
Phone +61 2 6125 7987
Page owner: Research Services