All software requests should be directed to the Service Desk by logging a ticket through the ANU IT Service Desk Portal,selecting Order Software, and submitting one of the forms available.

To help you to identify the correct request form, please follow the guidelines provided below:

1. Requesting standard software for your ANU provided device
2. Purchasing new software for your ANU provided device or your team
3. Purchasing new software for your team or business area that requires Information Technology Services (ITS) involvement in procurement, implementation, integration, and support
4. Requesting academic software for the Information Commons (IC)

For further information about software enquiries please contact the Service Desk, https://servicedesk.anu.edu.au or call +61 2 612 54321.

Software purchasing guidelines

1. Requesting standard software for your ANU provided device

The following is guidance that you should consider if you are planning to request software products for which licencing agreements exist; are provided, managed, and supported by ITS; and are present in the Standard Software list available on the Standard Software Request form.  To request standard software, log a ticket and complete all the sections in the Standard Software Request. 

After your request is submitted a representative from the Service Desk team will contact you and help you with your request.

For any issues with your request or for further information contact the Service Desk, https://servicedesk.anu.edu.au or call +61 2 612 54321.

Notes:

If the software product you are requesting is not on the Standard Software list as an option, you must submit a Non-Standard Software Request.

This includes requests for Microsoft Project and Microsoft Visio as they require a licence to be purchased.  To do this please follow option 2 below. 

2. Purchasing new software for your ANU provided device or your team

The following is guidance you should consider if you are planning to purchase software products that are new to the University ICT environment where no current licencing agreements exist and are intended for use in one area of the University; do not require any ITS involvement in procurement, implementation, or support; and do not require integration with any University data source or for access authentication (e.g., Single Sign On).

Note: Microsoft Project and Microsoft Visio require a licence to be purchased therefore please follow this guide.

To purchase new software, log a Non-Standard Software Request job request and complete all the sections in the form.

After your request is submitted, a manual process is involved to confirm whether a Cyber Security Assessment for the software product is required. In some cases, you will be asked for more information.

In the event that a Cyber Security Assessment is required the following process will be followed:

1. Request for more information, response to the questions outlined below is mandatory to progress your request to the next step.
   
   Before the software product is installed/purchased, a Cyber Security Assessment needs to be undertaken for all new software products to protect ANU Data. To do this we need some information about how the software product will be used:
   
   • some general information about the software product?
   • what it will be used for?
   • who and how many people will be using it?
   • will it be integrated with any other ANU system?
   • what data/information is going into it? Any sensitive or personal information?
   • do you know which country it is hosted in? or where is the data/information stored?
   • what is the annual cost?
    
2. The Software Assessment Group will perform Cyber Security Assessment and evaluate the responses, in some cases you may be asked to provide additional information.
3. If the Cyber Security Assessment reveals no security objections with the software product and it can be used at ANU your request will be forwarded to the Service Desk team. If security risks and concerns are identified your request may be closed or referred to the Information Security Office for a comprehensive cyber security assessment requiring the vendor to provide technical information. 
4. If forwarded to the Service Desk team, a representative from the team will contact you and help you with your request.

Appropriate support should be established, contact the vendor directly to seek support or resolve any issues encountered with the product.

For any issues with your request or for further information contact the Service Desk, https://servicedesk.anu.edu.au or call +61 2 612 54321.

3. Purchasing new software for your team or business area that requires ITS involvement in procurement, implementation, integration, and support

The following is guidance that you should consider if you are planning to purchase software products that are new to the University ICT environment where no current licencing agreements exist; require ITS involvement in procurement, implementation, and support; or require integration with any University systems and data source or access authentication (e.g., Single Sign On).

Log a Non-Standard Software Request  job request and complete all the sections in the form.

After your request is submitted a representative from the ITS Projects team will contact you and discuss your request.

4. Requesting academic software for the Information Commons (IC)

The Academic software requests web page is guidance that you should consider if you are an academic and if you are planning to request academic software products that will be used for teaching, learning, and research for the IC before the commencement of each semester.

For further information about the IC software requests please contact Information Commons Liaison, IC.Software@anu.edu.au.

For all software purchase requests 

1. ANU Procurement rules must be followed:
    - Under $5,000 one quote required
    - $5,000- $50,000 two written quotes. Quotes must be sighted by delegate
    - $50,000 - $250,000, 3 quotes required and a purchase order raised
    - over $250,000 needs full procurement activity
   For further information visit the ANU Procurement procedure.
    Otherwise, exemption from procurement is required through UPCO
2. If there is any personal or sensitive information collected in the data a Privacy Impact Assessment may be required. Contact ANU Privacy Officer privacy@anu.edu.au directly. For further information visit the ANU Privacy website.
3. The Terms and Conditions should be reviewed to ensure protection of any ANU data and to identify licencing risks. Contact the Legal Office Legal.Office@anu.edu.au directly.
4. If being used to store any official records, permission is required. Contact University Records Management records@anu.edu.au directly.