Adding a functional account in Outlook

Access to a functional account 

Before you attempt to add a functional account to your mailbox, you need to have been granted access to it. 

If you haven't been granted access, please ask your Supervisor/Manager to log a job via the Service Desk and request the required access. If you require assistance during the following processes please contact the Service Desk

Adding a functional account in Outlook (Windows)

  1. Open Outlook
  2. From the File Menu select Account Settings.
  3. From the Account Settings dropdown, select Account Settings.
  4. On the Email tab select New...
  5. Enter the following details:
    • Mailbox Name: 
    • E-mail Address: (
    • Password: [leave this field blank]
    • Retype Password: [leave this field blank]
  6. ​Select Next, Outlook will then try to connect to the email server. 
  7. You will then be prompted for a Username and Password.
    • Note: This will auto populate with the functional account details, please remove and follow the steps below.
    • User name: Your (e.g.
    • Password: Your ANU (Horus/Isis) password. 
  8. Select Remember Password.
  9. Select Ok.
  10.  Close and reopen Outlook.

Adding a functional account in Outlook (Mac)

  1. Open Outlook
  2. Open Tools menu, Select Accounts.
  3. Select + button, this is located at the bottom left of account list.
  4. Select Exchange.
  5. Enter the following details:
  6. Configure automatically: On (check the box)
  7. Select Add Account.
  8. When prompted allow the server to configure your account.
  9. Check Always use my response for this server.
  10. Select Allow.
  11. Once Outlook has configured itself, you may wish to rename the default account name, for example: Account Description: ANU Email (or your own description).