ANU Student Central’s core service is University-wide student enquiry support for administration processes, systems and referral to support services. Our Student Central Assistants who staff enquiry services are current students and recent graduates with first-hand experience studying at ANU.

Student Central’s services support course enrolment, program management, academic adjustments, fees, timetabling, examinations, graduation, academic records and documents:

• Enquiries:
  • Email, telephone and in-person student enquiry support.
• Student cards:
  • Issuing new and replacement student cards.
  • Reactivating and extending student card expiry.
• Academic records and documents:
  • Issuing electronic and physical copies of Academic Transcripts.
  • Issuing physical copies of Australian Higher Education Graduation Statements (AHEGS).
  • Preparing custom letters for current students (e.g. fee letters, proof of address or study break).

We offer additional services to commencing students in the Orientation period each semester*:

• Increased opening hours and capacity for in person enrolment, fee and timetabling support for commencing students, offered through our Student Help Centre.
• Increased opening hours and capacity for student card services.
• In person and online enrolment, fee and timetabling information sessions (pre-arrival and Orientation week).
• Bespoke student card services for specific cohorts (e.g. Global Programs, University Accommodation).

*These additional services operate in the pre-arrival and Orientation period, and generally commence 2 weeks prior to Orientation Week and conclude Friday of Week 1. 

Current service information

For Student Central’s current service information, including locations and opening hours, visit the Student Central homepage. 

Collaborate with us

If you’re an ANU staff member seeking service support, bespoke services or to collaborate with Student Central, please contact Lizzie Gordon, Deputy Manager, on the details below.