It is requirement that a valid charge code from an approved financial delegate is provided against all ANU phone extensions. This information must be provided to successfully complete the phone provisioning process and should be submitted at the same time as the phone request.  

This allows Financial Shared Services (FSS) to correctly allocate connection and usage costs to departments, so it is in your interest to ensure the information is correct and kept up to date. 

Monthly billing reports are generated automatically and sent to FSS, however if you require further information around individual or department level usage and charges, please submit a request via the Service Desk Portal (including extension/s and charge code information). The Service Desk team will then work with FSS to provide the requested information.