Information Technology Services

Information Technology Services provides services and infrastructure to support and enhance teaching, learning, research and administration.

Information Technology Services (ITS) is transforming current IT business practice at ANU from one which is characterised by a legacy of disparate and organically developed architectures and processes, to a scaled, collaborative model that enables organisational efficiencies and consistent service delivery.

To deliver this change, ITS has developed a number of strategies, plans and objectives including the Operational Plan and ITS sub-Reconciliation Action Plan.

ITS governance processes include a number of policies and audits that assist in the management of IT security and the use of the University's Information Infrastructure and Services (IIS) including risk; business continuity; data protection and security; infrastructure security, and the procurement and disposal of data and equipment.

Several committees and regular forums, some internal to ITS and others University-wide, have been put in place by ITS to discuss and implement strategic and operational plans.

ANU IT staff are encouraged to use the preferred Information Technology (IT) associations as regular resources for their professional development.

Our teams & contacts


Contact details
ANU Service Desk 
Phone +61 2 612 54321
Associate Director, Service Delivery & Engagement 
Audio visual services 
Executive Officer, ITS 
Information Commons Liaison 
Phone +61 2 6125 7784
IT Security 
Phone +61 2 6125 6333
ITS Change Management 


Contact details
Karen Hill 
Director, ITS
Phone +61 2 612 55454
Dr April Weiss 
Associate Director, Enterprise Services
Phone +61 2 6125 3300
Darren Alexander 
A/g Director, ITS
Phone +61 2 612 55454
Nicole Black 
Manager, Client Services
Phone +61 2 6125 1935
Adam Bramwell 
Phone +61 2 6125 8398
Bill Bruce 
Project Manager
Phone 0438 693 805
Jon Coffey 
CMS Project Manager
Phone 0429 010 681
Helen Duke 
A/g Associate Director, Infrastructure as a Service
Phone +61 2 6125 8081
Liz Heath 
Manager, Planning, Governance and Assurance
Phone +61 2 612 57939
David Howse 
IT Security Manager
Phone +61 2 6125 3583
Carol McAlwee 
Phone 02 6125 9480