Information Technology Services

Information Technology Services provides services and infrastructure to support and enhance teaching, learning, research and administration.

Information Technology Services (ITS) is transforming current IT business practice at ANU from one which is characterised by a legacy of disparate and organically developed architectures and processes, to a scaled, collaborative model that enables organisational efficiencies and consistent service delivery.

To deliver this change, ITS has developed a number of strategies, plans and objectives including the Operational Plan and ITS sub-Reconciliation Action Plan.

ITS governance processes include a number of policies and audits that assist in the management of IT security and the use of the University's Information Infrastructure and Services (IIS) including risk; business continuity; data protection and security; infrastructure security, and the procurement and disposal of data and equipment.

Several committees and regular forums, some internal to ITS and others University-wide, have been put in place by ITS to discuss and implement strategic and operational plans.

ANU IT staff are encouraged to use the preferred Information Technology (IT) associations as regular resources for their professional development.

Our teams & contacts


NameContact details
ANU Service Desk 
 +61 2 612 54321
IT Security 
 +61 2 6125 6333
Learning Space Technology (LST) Support 
ITS Change Management 
Information Commons Liaison 
ITS Project Delivery and Engagement 
ITS - Class Allocation 
Student First Program 
OneDrive Migration project 
DICE Team 
ANU Digital Master Plan (DMP) 


NameContact details
Jonathan Churchill 
Chief Information Officer
 +61 6125 1772
Helen Duke 
Associate Director, Infrastructure Services
 +61 2 6125 1772
Ian Willis 
Associate Director, Service Delivery
 +61 2 6125 4166
Jackie Atkin 
Research Value Stream Lead
Lucy Boom 
Head of Capability & Practice
 +61 2 6125 3645
Amie Dekantios 
Project Manager
Phil Drury 
Associate Director, Service Delivery & Engagement
 +61 2 6125 4166 (54166)
Paul Hargreaves 
Student Experience Value Stream Lead
Sajid Hassan 
Program Director, Digital Infrastructure and Cloud Enablement (DICE)
 +61 2 6125 9059
Zachary Hurst 
Project Manager
Mikaela McTier-Browne 
Executive Assistant to the Chief Information Officer
Amy Simpson-Deeks 
Change and Transformation Lead, Digital Master Plan
Will Thompson 
Head of Agile and DevOps
Garry Whatley 
Associate Director, Digital