Information Technology Services

Information Technology Services provides services and infrastructure to support and enhance teaching, learning, research and administration.

Information Technology Services (ITS) is transforming current IT business practice at ANU from one which is characterised by a legacy of disparate and organically developed architectures and processes, to a scaled, collaborative model that enables organisational efficiencies and consistent service delivery.

To deliver this change, ITS has developed a number of strategies, plans and objectives including the Operational Plan and ITS sub-Reconciliation Action Plan.

ITS governance processes include a number of policies and audits that assist in the management of IT security and the use of the University's Information Infrastructure and Services (IIS) including risk; business continuity; data protection and security; infrastructure security, and the procurement and disposal of data and equipment.

Several committees and regular forums, some internal to ITS and others University-wide, have been put in place by ITS to discuss and implement strategic and operational plans.

ANU IT staff are encouraged to use the preferred Information Technology (IT) associations as regular resources for their professional development.

Our teams & contacts


Contact details
Director, ITS 
Phone +61 2 612 55454
Associate Director, Enterprise Systems 
Associate Director, Service Delivery & Engagement 
Audio visual services 
Executive Officer, ITS 
Information Commons Liaison 
Phone +61 2 6125 7784
IT Operational Management Group 
IT Security 
Phone +61 2 6125 6333
ITS Change Management 
ITS Communications Team 
Service Desk 
Phone +61 2 612 54321


Contact details
Karen Hill 
Director, ITS
Phone +61 2 612 55454
Dr April Weiss 
Associate Director, Enterprise Services
Phone +61 2 6125 3300
Darren Alexander 
Associate Director, Infrastructure as a Service
Phone +61 2 6125 0806
Nicole Black 
Associate Director, IT Service Management
Phone +61 2 6125 1935
Catherine Clegg 
Systems and Desktop Services
Phone +61 2 6125 2426
Jodie Crawford 
Service Desk Manager
Phone +61 2 6125 1704
Helen Duke 
Manager, Project Management Office
Phone +61 2 6125 8081
Colin Faith 
Project Manager
Royce Gonsalves 
Project Manager, NBN Project
Phone +61 2 6125 9183
David Howse 
IT Security Manager
Phone +61 2 6125 3583
Steven Machan 
Managed Operating Environments System Administrator
Phone +61 2 6125 6609
Gregory Moss 
Manager, Storage and Compute
Phone +61 2 6125 3604
Michelle Mousdale 
Project Manager
Phone +61 2 6125 6945
Nalini Nair 
Business Development Team Leader
Phone +61 2 6125 5652
Peter Ness 
Business Analyst Enterprise Systems Program
Phone +61 2 6125 7876
Kus Pandey 
Executive Officer
Phone +61 2 6125 7939
Jennifer Turini 
Systems and Desktop Services
Phone +61 2 6125 1371