The Student Education Support team provides comprehensive support to students from matriculation through to graduation, delivering expert program guidance and ensuring students have access to accurate, timely, and consistent advice throughout their academic journey. Through service delivery via the Student Hubs, online channels, and key student touchpoints, the team supports both the administrative and academic aspects of the student experience, including progression, program requirements, and navigating University processes.
Working closely with professional and academic colleagues, the team ensures that students are appropriately supported, and that any required adjustments are implemented in a considered and consistent manner. Their work is underpinned by a strong commitment to service quality, student success, and continuous improvement, with a significant program of review and enhancements planned for 2026 to further strengthen systems, processes, and the overall student experience.
The team can be contacted at: student@anu.edu.au
This is the primary contact point for all students regarding their program management and general enquiries. This includes:
- Program and course advice, including study plan changes, progression checks, and project registration
- Enrolment support, including late enrolment, permission codes, leave of absence, return from leave, reduced study load, and third attempts
- Credit assessment and processing (where appropriate)
- Completion and graduation eligibility checks
- Student letters, including those required for professional accreditation bodies
- General advice on navigating University processes and requirements
For all professional and academic staff enquiries relating to student program management, including:
- Advice on policy, process, and procedural requirements
- Liaison on student matters requiring academic delegate decision-making
- ESOS compliance management (including CAAWs, eCoE extensions, and letters of release)
- Assessment of inbound and outbound exchange and cross-institutional study requests
- Support with complex enrolment, progression, and administrative matters
- Coordination with central and College teams on student-related processes
For all enquiries relating to student progression, performance, and students at risk, including:
- Academic progress processes and enquiries
- Extenuating Circumstances Applications (ECA), including deferred examinations
- Late withdrawal requests and associated documentation
- Identification and management of students at risk, including targeted interventions