Business owner: Planning and Service Performance

eForms provide a streamlined, standardised and digitalised solution for a growing number of core business processes across the University. eForms are built by the Digital Solutions team within the Planning and Service Performance Division, using SmartIQ (formerly Intelledox Infiniti).


SmartIQ is a mobile and cloud-enabled digitalisation platform that optimises business processes (end to end), eliminates paper forms, streamlines complex tasks and allows for real time data integration to our core Enterprise Systems (Human Resources, Finance, Students, ERMS and the ANU Data Warehouse). SmartIQ is being used across the University to improve frustrating and inefficient processes with a focus on:

  • replacing complex manual processes with streamlined, fully-digitalised solutions
  • seamlessly integrating technology to bring separate information silos together into a centralised location,
  • dynamic output documentation with automated email reminders, and
  • automated and integrated workflow.

eForms processes

eForms are found in a number of business processes across the University, including:

Finance & Business Services

  • Travel Approval
  • General Ledger Code (GLC) Requests

Human Resources

  • Visitor and Honorary Appointments (creation and extension)
  • Performance Development Review- Academic
  • Performance Development Review- Professional
  • Accelerated Increments

Division of Student Administration and Academic Services

  • HDR Milestone Reporting
  • Manage my Degree - HDR
  • Manage my Degree - Coursework
  • Special Consideration and Deferred Examination
  • Thesis Submission and Examination

Student Central

  • Student Card Request


  • Teaching Unavailability

Facilities and Services

  • Parking Infringement Applications
  • Functions on Campus

Planning and Service Performance

  • University Services Feedback
  • Student Experience of Learning and Teaching (SELT)