Who should attend
All supervisors who have attended the Managing Very Difficult Workplace Behaviour (LPHR09) workshop.
This half-day follow up workshop is for staff who have completed the Managing Very Difficult Workplace Behaviours workshop – at any time in the past four years. This workshop focuses on participant case studies, systems ‘mapping’ of the people involved, and the clarification and/or development of HR case management systems, risk management and protocols when dealing with very difficult workplace behaviour.
NOTE: Attendance at Managing Very Difficult Workplace Behaviour (LPHR09) is a pre-requisite for attendance at this Masterclass workshop.
The program will:
- Explore participant’s case examples and develop detailed management strategies
- Review the first workshop and the impact, characteristics and types of very difficult behaviour – including the particular challenges created for the manager, management team, other staff, and the organisations as a whole.
- Review organisational context/psycho-social system, risk and protective factors for very difficult workplace behaviours and how it is managed, tolerated, allowed or ignored
- Review and discuss IR/HR requirements and their application as enablers of constraints in the management of vert difficult workplace behaviour.
- Review delegate’s case examples, developing detailed management strategies
- Review the first workshop and the impact, characteristics and types of very difficult behaviour
- Discuss the organisational context/psycho-social system, risk and protective factors for very difficult workplace behaviours and how it is managed tolerated, allowed or ignored
- Discuss Industrial Relations and Human Resource requirements and their application as enablers or constraints
- Plan next steps
Both training workshops will be facilitated by external consultant Greg Cook, a psychologist with over 20 years’ experience in leadership development and coaching coupled with extensive experience working with senior leaders across Go8 universities.
$170 per participant per workshop
The following charges will apply for non-attendance at a workshop with cost unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.
- 100% Charge: notification of cancellation received within 0–5 working days of the workshop date will incur a charge equivalent to 100% of course fees
- 50% Charge: Notification of cancellation received within 6–10 working days of the workshop date will incur a charge equivalent to 50% of course fees
Please note that non-attendance due to illness or caring responsibilities will require reasonable evidence to waive the non-attendance fee.
A requirement of the registration process is to discuss and obtain the following from your supervisor:
- Approval to attend the training program
- Local area charging code