Coaching for Excellence Leadership Program (LPHR10)

Course overview

‘The most effective ‘management’ methodology for supporting and developing staff is fair and accurate informal feedback – accounting for 39% of performance improvement. This is followed by an emphasis on performance strengths (36%), the manager’s knowledge of the individual’s performance (30%) and feedback that helps people do the job better (25%)’.Corporate Leadership Council, Employee Performance Improvement: Corporate Executive Board 2003

Coaching conversations can be difficult due to issues being discussed previously but not adequately acknowledged or resolved, changes in task and role, lack of engagement and undeveloped coaching relationships. These circumstances are common and require an effective and more tactical approach response from the supervisor. These conversations should be part of daily work life, often conducted informally, not just half yearly or as an end of year ritual.

For both academic and professional leaders these three half day workshops have been designed as a sequential leadership development programme and have been created to further develop the leadership coaching skills of participants and to complement the University’s performance development framework.

Each module will be facilitated by external consultant Greg Cook, a psychologist with over 20 years’ experience in leadership development and coaching coupled with extensive experience working with senior leaders across Go8 universities (please see ‘Consultant Resume’ below). Attendees will also have the opportunity to attend a fourth ‘Coaching Masterclass’ later in 2017 in order to review their experiences and progress.

Who should attend

This course is designed for both academic (level C and above) and professional supervisors (level 8 and above).

Key takeaways

At the conclusion of this workshop participants will be able to:

  • Provide effective ongoing coaching to build positive workplace relationships
  • Utilise a coaching model
  • Practice and apply coaching skills to current workplace issues
  • Understand the common characteristics and impact of very difficult behaviour and prepare strategies for managing different types of behaviour
  • Understand the common internal and personal challenges that difficult behaviour creates for the manager, management team and other staff

What the course will cover

The three half day workshops, with an optional fourth coaching masterclass, will cover the following key coaching topics:

  • Workshop 1 Performance Coaching

This first workshop provides an overview of coaching in the ANU context, with the opportunity to apply practical tools and prepare for ‘live’ conversations with staff following the workshop.

  • Workshop 2 Managing Very Difficult Workplace Behaviour

This second workshop focuses on the characteristics and challenges of ‘very difficult’ workplace behaviour and will cover topics such as the impact and costs, typical behaviours and common characteristics and alternative strategies when feedback does not work.

  • Workshop 3 Coaching Review Workshop

This third workshop provides opportunity for follow-up and review, role-training and in-depth coaching skills development.

  • Workshop 4 Coaching Masterclass (optional)

This final workshop allows for further review, role-training and in-depth coaching focusing on participants experiences and skill development.

When can I attend

Please email for further information.


$600 per participant for the four workshop programme

For non-attendance/cancellation of a course with fees, the following charges will apply, unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.

a. Notification of cancellation received within 0 – 5 working days of the course date will incur a charge equivalent to 100% of course fees

b. Notification of cancellation received within 6 – 10 working days of the course date will incur a charge equivalent to 50% of course fees

Please note for non-attendance due to illness or caring responsibilities, reasonable evidence will be required to waive the non-attendance fee.


A requirement of the registration process is to discuss and obtain the following from your supervisor:

  • Approval to attend the training program; and
  • Local area charging code

Consultant Resume Gregory Cook

Greg Cook is a psychologist with more than twenty years’ experience in organisational consulting, leadership development, facilitation and coaching. Greg provides process consultancy and coaching to executives, senior managers and teams in public sector organisations, not-for-profit organisations and community groups.

Recent consulting projects have included large scale organisational development projects, strategic review and planning, conference facilitation, community consultation and partnering, HR planning, team development and the design and delivery of targeted management training. Some recent projects include:

  • Melbourne, Monash, RMIT, Deakin, Federation, Edith Cowan and Australian National Universities, University of Technology Sydney, Universities of Adelaide, Queensland, Canberra, New England and Western Sydney.  This includes consulting with Deans, executives, academic groups and leadership teams in organisational development and cultural change programs and strategic planning.
  • Councillor Workshops with three Melbourne Councils to explore and clarify issues of governance, communication, decision making and Code of Conduct issues
  • Executive and Senior Manager Coaching
  • Australian Higher Education Industry Association (AHEIA) – Facilitation of staff leadership workshops for executive, senior and HR managers in Universities across Australia
  • The Association of Tertiary Education Management (ATEM) – Design and delivery of range of development programs in Victoria
  • Department of Justice and Regulation (DJR) and VCAT – Development and facilitation of change management, leadership development, planning and other workshops
  • Central Bayside Community Health – Strategic planning and annual review processes with Executive Management and the Board
  • Victorian Responsible Gambling Foundation – Consulting with the Board and Executive in development of an inaugural strategic plan
  • Berry Street – Development and facilitation of ‘Internal Consultancy’ and support
  • Project Management training programs
  • Local Government – Consultancy, leadership and management development programs for Monash, Wyndham, Stonnington, Boroondara, Darebin, Brimbank, Maribyrnong, Glen Eira, Greater Geelong, Greater Bendigo, Latrobe and other Councils
  • Department of Education, Early Childhood and Development (DEECD) – Facilitation of Youth
  • Partnerships between Agencies, Local and State Government

Greg also holds qualifications as a teacher and social worker. He has worked in a wide range of organisations – as a front line clinician, staff-supervisor, manager and internal consultant; as a lecturer in both tenured and contract positions in three tertiary academic institutions; and as a psychotherapist in private practice. Greg holds a Certificate IV in Training and Assessment and is accredited and experienced with the Myers-Briggs Type Inventory (MBTI), the Team Management Profile (TMI) and the Human Synergistics Life Styles Inventory (LSI).