Maximo/MaxiCloud upgrade project

Scheduled outage for Maximo

The Facilities & Services Division will perform an upgrade of the University's Maximo application over the next few days.

As part of this upgrade, Maximo will be unavailable from 3:45 PM on Friday, 15 Nov to 7:30 AM Thursday, 21 Nov.

What you need to know regarding the downtime:

  • Work on all existing open work orders will continue as scheduled. All open work orders will also be migrated to the upgraded system.
  • F&S Client Relationship team will be available and can be reached via email and phone per usual.
  • On Thursday, 21 Nov, the upgraded version of Maximo will be available at the start of the day

URGENT maintenance requests are to be submitted during the downtime, please follow the following process:

  • Send an email to correctivescheduling.fs@anu.edu.au with details of requested works to be performed.
  • In the email, please provide the following details:
    • Email subject line - should be a brief summary of the issue
    • In the body of the email, please include the following information
      • Location (at the minimum, a building number should be provided)
      • Indicate whether the work is Customer Initiated Work or F&S Works
      • If it is Customer Initiated Works, then a GL code must be provided
      • Please indicate whether the issue impacts business continuity or if it is WHS-related
      • If the issue has been reported into Figtree, provide the Figtree reference number
      • Provide details of requested works in the email body
    • Attachments may be included as applicable
    • If urgent assistance is required, please call x57648 in addition to sending the email
    • We request that any non-urgent work be held back until Thursday, 21 Nov and be submitted into the upgraded system then.

What you need to know regarding the new system:

  • On Thursday, 21 Nov, the upgraded version of Maximo will be available at the start of the working day
  • The upgraded system will require your HORUS password to access. Your ES password will no longer be used for accessing Maximo.
  • If you face technical issues with the new system (e.g. login problems), please submit such issues to the University's IT helpdesk at: servicedesk.anu.edu.au/

Reference materials for MaxiCloud can be accessed by staff on OneDrive.

If you have further questions regarding the upgrade, please contact the Service Delivery team at servicedeliverymanager.fs@anu.edu.au.