The University's Strategic Plan, ANU by 2020, sets out a number of measures relevant to HDR Students and addresses the need to identify improvements for administration and support functions that affect the HDR student experience.
What are we trying to achieve?
This project will identify effective ways of delivering significantly improved HDR Administrative Support outcomes with clear, measurable and achievable benefits that include:
- simpler, standardised and consistent ANU-wide HDR administrative support processes
- reduced duplication and cost of service delivery resulting in redirection of resources to research and teaching
- more effective use of technologies to deliver a better student experience and greater efficiency in the application and candidature process
- improved experience for prospective students in accessing information, guidance and support for their application
- increased attractiveness of ANU to HDR students through an improved application and candidature experience and removal of duplication.
Phase 1 of the project involved the analysis of the issues related administrative support of prospective, current and completing HDR students.
Phase 2 of the project conducted broad consultation to develop a target state model for HDR Student Administrative Support. This model has been endorsed by the Senior Management Group and provides a roadmap for effective and efficient administrative support across the "HDR value chain".
HDR Value Chain:
- attraction & recruitment
- candidature management
- thesis and examination
- completion and graduation.
Phase 3 of the project is to scope and manage a staged implementation to achieve the target state model.
A significant amount of work is underway that seeks to address the key pain points for HDR students and administrators:
- a suite of new HDR policies came into force from 1 January 2016 providing clarity and scope for standardisation of business processes
- through the Student Business Transformation project, many HDR transactional forms, and all HDR milestones, will be digitalised and automated
- work is in progress to improve the application for admission form providing enhanced functionality and automated processes
- Planning and Performance Measurement are developing an agreed suite of management reports relating to HDR admissions, candidature management and completions
- a working group is currently meeting to renew the HDR Induction program to ensure all HDR students, whenever they commence, receive an appropriate induction to the ANU research community
- scoping is currently underway to determine the functionality of a student self-service module in the Student Administration System upgrade, scheduled to commence later this year.
The Project Steering Committee, chaired by the DVC-R Professor Margaret Harding, will continue to lead and oversee the project, ensuring all HDR developments across the University are working in consort to deliver the agreed target state for HDR Administration.