Financial Shared Services

The Financial Shared Services (FSS) project consolidates transactional based processing previously performed by Finance and Business Services, Academic Colleges and Service Divisions into a central hub.

What are the benefits?

The new FSS is designed to facilitate the efficient and effective delivery of financial transactional services, while maintaining service levels, and allow local area Finance teams to focus on non-transactional activities that support the strategic direction of their College or Service Division.

The FSS is also expected to realise the following benefits for the University:

  • consistent and simplified processes and systems
  • improved service delivery
  • a centre of financial transaction expertise
  • enhanced focus on business partnering and strategic finance activities by remaining College and Service Division Finance teams
  • multi-skilling across all transactional areas
  • increased visibility and ability to drive improved compliance
  • support the development of a continuous improvement culture.

Who will it affect?

The following Colleges and Divisions are in scope for FSS:

  • Finance and Business Services: Financial Operations
  • College of Medicine, Biology and Environment
  • College of Physical and Mathematical Sciences
  • College of Law
  • College of Business and Economics
  • College of Engineering and Computer Science
  • College of Arts and Social Sciences
  • College of Asia Pacific
  • Facilities and Services.

What this means for staff

From 30 September 2015, Financial Shared Services will be the one point of contact for all finance transactional activities for Academic Colleges and Service Divisions. This includes accounts payable, accounts receivable, purchase card, debtor, general ledger, vendor and customer creation, asset management and payments.

Where to get help and support

A dedicated Customer Service Team has been created within Financial Shared Services to ensure that service levels are maintained. They can be contacted between 9:00am and 5:00pm on:

Phone: 02 6125 4777


More information about Financial Shared Services can be found on the website

Highlight news

13 Oct 2015

Financial Shared Services launched »

Following the launch of Financial Shared Services (FSS) on 30 September, the FSS Customer Service Team have been receiving, on average, 250 emails...
30 Sep 2015

Financial Shared Services launches »

In July 2014 the Senior Management Group agreed to centralise financial transactional activities to facilitate the efficient and effective delivery...
25 Sep 2015

Financial Shared Services prepares for launch »

The information session held on Thursday 24 September was a huge success. Over 90 people came to hear Alastair Sinton (Chief Financial Officer),...
18 Sep 2015

Financial Shared Services Information Session »

There will be an opportunity to learn about Financial Shared Services at an information session next week.  The information session will outline how...
14 Sep 2015

Coming soon - Financial Shared Services »

On Friday 18 September an email will be sent to all stakeholders explaining the service delivery model for Financial Shared Services (FSS) and...
31 Aug 2015

Financial Shared Services to be launched 30 September »

Financial Shared Services will be launched on 30 September 2015. Leading up to the launch, the operations management team and project team will...
16 Jul 2015

Implementation of changes commences - Financial Shared Services »

In preparation for the implementation of Financial Shared Services, the CASS Finance transactional team has relocated to the Birch Building to sit...
6 Jul 2015

Change implementation plan released - Financial Shared Services »

The Financial Shared Services Change Implementation Plan was released to affected employees on 2 July 2015. The document contained responses to the...
9 Jun 2015

Change consultation period closes for Financial Shared Services »

The formal change management consultation period closed on 5 June 2015. The project team are in the process of finalising the positions that will...
26 May 2015

Financial Shared Services »

Release of the Organisational Change Proposal The Organisational Change Proposal was released on 22 May 2015. The proposal provides information on...
11 May 2015

Financial Shared Services analysis underway »

As part of the Financial Shared Services project detailed business analysis is underway focused on the following four questions: what tasks are being...
14 Apr 2015

Stage 1 of Financial Shared Services »

The FSS project is currently in Stage 1 - approving 'as is' financial transactional processes and creating the FSS model. Engagement with...