Conduct a post implementation review
Post Implementation Review activities include:
- Consulting with the business owner area/s and key stakeholders to assess how well the project outputs achieved the intended business outcomes and the expected benefits and identifying if more needs to be done to maximise the realisation of the benefits from the project outputs.
- Referring to the Project Plan, Benefit Management Plan and Cost Benefit Analysis spreadsheet to assess the final cost of the project, anticipated cost savings and level of attainment of the expected benefit.
- Identifying all the ongoing and support activities required beyond the life of the project to fully realise the business benefits. These activities may include introducing new policies or procedures; training; or updates to websites and other information resources.
The Project Manager will use this information to complete the Post Implementation Review document and provide recommendations of ongoing actions required to fully realise the benefits, deliver operational requirements such as training, and enable guidance for future projects based on lessons learned.
Update the lessons learned
Review the Lessons Learned Log and update with any additional relevant lessons.
Ongoing benefits realisation
The Project Sponsor and/or Project Board/Steering Committee needs to review the Post Implementation Review document and where appropriate, assign the recommendations to key stakeholders and the business owner to ensure the new system/service/facilities is fully adopted and benefits are realised.