A large workforce of in-house and contracted tradespeople provide preventive, corrective and reactive maintenance services to buildings and infrastructure at ANU.

Facilities and Services Division manage maintenance via a computer based maintenance management system (MMS) called Maximo.  All service requests should be logged through this system via your local building custodian or nominated delegate.

Service requests are ranked allowing the maintenance team to respond according to priority.

Maintenance Emergencies

All emergency works that impact upon business continuity and/or are a WHS issue will be prioritised..

When making an emergency maintenance call you will need to provide some key information:

• Building name or number;
• Details of the emergency;
• Local contact details: Name, Phone number; and
• Any special precautions or hazards i.e. chemicals, live electrical cables, flooding, sewage.

Business Hours 07:30 - 16:00     Ph +61 2 612 54000-1

Contact Facilities and Services Building Operations Team and advise them of the nature of the emergency.  The Building Operations Team will organise the dispatch of appropriate resources.

Once the emergency has stabilised the local area will need to log a service request through Maximo.

Afterhours 16:00 - 07:30, Weekends and Public Holidays     Ph +61 2 612 52249

Facilities and Services provides after hours emergency response via onsite Security Control Room.  Staff working outside core business hours should report emergencies to ANU Security by phone call.  ANU Security will respond with the appropriate action and submit a service request surrounding these issues the next business day.

What type of maintenance is available?

Any required maintenance to buildings should be directed to the Facilities & Services Division. Some examples of maintenance include:

• damage to buildings
• leaking roofs
• blocked toilets
• leaking taps
• faulty lights
• faulty air conditioning or heating
• faulty doors
• lift breakdowns
• power problems
• faulty fume cupboards
• fume cupboard not circulating air
• bad smells - gas, damp.

Maintenance and repairs of teaching and learning spaces are managed by Teaching Support Services Team (TSST).  TSST will submit a service request via Maximo on your behalf - Teaching Support Services Team.

Landscape and Conservation issues are also logged via Maximo.  If you are unable to log a request via Maximo, please email the issue to the team and they will submit a service request on your behalf -  Landscape and Conservation.

Service requests

Raise a service request

Staff and students in areas of the University should speak to their relevant Building Custodian or nominated delegate to discuss required maintenance needs and to raise a service request if they do not have access to Maximo.

Building custodians or nominated delegates are able to request work through Maximo or by contacting the Facilities & Services Division directly via the Building Operations Team.

If you don't have access to Maximo you can request access by logging a new user request via Service Now using Maximo catalogue item under New User Request.