In 2013, the University commenced the annual Administrative Services Survey to assist in identifying the full range of user satisfaction with our administrative services. The 2015 survey was distributed in August to Senior Executives, Deans, Directors and Level E academics with management responsibility, or staff at a Senior Manager (SM) level within the University.
The Service Improvement Group and Planning and Performance Measurement have prepared the 2015 report (including comparison with 2013 and 2014 results) to measure improvements, or deteriorations, in our administrative services. The results are also used to inform and prioritise a range of service improvement initiatives.
Many of the changes that have occurred over the past 12 months such as in budgeting, travel administration, financial shared services, the ANU website and staff recruitment have been given a priority because of feedback provided in previous surveys.