Historically the PDR eForms for personnel who had left the University continued to remain active and send automatic reminder notifications to Supervisors. This caused frustration for affected Supervisors, as they had to contact their local HR support teams to have the PDR forms terminated.
While support teams have been undertaking regular clean-up activities to terminate affected forms, the numbers have been seen to increase steadily due to the uptake of the digitalised PDR eForm. In response to this change in volume, combined with feedback from affected Supervisors, IDTC and HR Systems have worked to develop an automated solution that automatically closes down affected PDR eForms every evening.
The IDTC team have made several changes that will make it easier for support staff to provide assistance to users and efficiently resolve their eForm support requests. These changes include; increased database/error logging for debugging database issues, as well as improved accessibility of key datasets to speed up the identification of eForms in the database. In addition to these changes, a recently released reconfiguration of data-syncing for ANU user and group lists will see a reduction in issues for end-users accessing the eForms.