The University has launched a new interface to the Service Desk (https://servicedesk.anu.edu.au/) as well as a procurement service for common desktop computers.
ITS and College IT staff (via the Workspace Program Working Groups) have been working together over the past few months to develop a new front-end to the Service Desk tool, called the User Portal as well as common desktop computer configurations, processes and procedures for a university wide procurement service.
The User Portal consists of a new user-friendly interface with automatic workflows to commonly requested services such as ordering desktop hardware and requesting IT support.
ITS will be offering a brokerage service which includes procurement, leasing and services associated with the deployment of common desktop computers. The service will include:
- self-service purchasing offerings via the User Portal
- stock on-hand to supply ad-hoc requests for common desktop computers
- bulk purchases
- internal leasing for bulk purchases: areas can spread the purchase cost out over 3 years by making annual repayments (with no interest)
- deployment services: asset tagging, imaging and delivery.
It is envisaged that the User Portal and this brokerage service will improve efficiencies and service delivery to staff and students.
Information Technology Services
02 6125 6945(56945)