Managing Very Difficult Workplace Behaviour (LPHR09)

Course overview

This full day workshop is facilitated by consultant Greg Cook, a psychologist with over 20 years’ experience in leadership development and coaching coupled with extensive experience working with senior leaders across Go8 universities (please see ‘Consultant Resume’ below).

Organisations have dramatically improved their capacity for internal communication and coaching, performance management, participative planning, team building and organisational engagement.  Yet these approaches often do not deal with all staffing issues. 

Sometimes staff, colleagues and supervisors have very difficult, ongoing patterns of behaviour.  They may be reasonable, competent and responsible at times, and on some issues, and get along with people – but there may be a history of difficulty in other areas and of consistently making other people very unhappy. Increasingly, we recognise that we have a responsibility to support the staff who must deal with this difficult behaviour on a day-to-day basis and to change how we support these staff and to directly manage the difficult behaviour. 

Who should attend

This course is designed for academic (level C and above) and professional leaders and supervisors (level 8 and above).

Key takeaways

At the conclusion of this workshop participants will be able to:

  • Understand, define and manage difficult behaviour
  • Confidently implement a range of leadership approaches and techniques for dealing with specific behaviours in the workplace

What the course will cover

The session will provide the opportunity to:

  • Review participants experiences and the impact of very difficult behaviour in the workplace
  • Identify distinguishing, common characteristics of ‘very difficult’ workplace behaviour
  • Describe and prepare general and specific strategies for managing different types of behaviour
  • Discuss the common challenges that difficult behaviour creates personally for the supervisor and the organisation as a whole – identifying general and HR management strategies for guidance and support

When can I attend

  • 17 May 2017, 9:30 am – 4:30 pm
  • 6 September 2017, 9:30 am – 4:30 pm
  • 14 November 2017 9:30 am – 4:30 pm


$300 per participant

For non-attendance/cancellation of a course with fees, the following charges will apply, unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.

a. Notification of cancellation received within 0 – 5 working days of the course date will incur a charge equivalent to 100% of course fees

b. Notification of cancellation received within 6 – 10 working days of the course date will incur a charge equivalent to 50% of course fees

Please note for non-attendance due to illness or caring responsibilities, reasonable evidence will be required to waive the non-attendance fee.


A requirement of the registration process is to discuss and obtain the following from your supervisor:

  • Approval to attend the training program; and
  • Local area charging code

Consultant Resume Gregory Cook

Greg Cook is a psychologist with more than twenty years’ experience in organisational consulting, leadership development, facilitation and coaching. Greg provides process consultancy and coaching to executives, senior managers and teams in public sector organisations, not-for-profit organisations and community groups.

Recent consulting projects have included large scale organisational development projects, strategic review and planning, conference facilitation, community consultation and partnering, HR planning, team development and the design and delivery of targeted management training. Some recent projects include:

  • Melbourne, Monash, RMIT, Deakin, Federation, Edith Cowan and Australian National Universities, University of Technology Sydney, Universities of Adelaide, Queensland, Canberra, New England and Western Sydney.  This includes consulting with Deans, executives, academic groups and leadership teams in organisational development and cultural change programs and strategic planning.
  • Councillor Workshops with three Melbourne Councils to explore and clarify issues of governance, communication, decision making and Code of Conduct issues
  • Executive and Senior Manager Coaching
  • Australian Higher Education Industry Association (AHEIA) – Facilitation of staff leadership workshops for executive, senior and HR managers in Universities across Australia
  • The Association of Tertiary Education Management (ATEM) – Design and delivery of range of development programs in Victoria
  • Department of Justice and Regulation (DJR) and VCAT – Development and facilitation of change management, leadership development, planning and other workshops
  • Central Bayside Community Health – Strategic planning and annual review processes with Executive Management and the Board
  • Victorian Responsible Gambling Foundation – Consulting with the Board and Executive in development of an inaugural strategic plan
  • Berry Street – Development and facilitation of ‘Internal Consultancy’ and support
  • Project Management training programs
  • Local Government – Consultancy, leadership and management development programs for Monash, Wyndham, Stonnington, Boroondara, Darebin, Brimbank, Maribyrnong, Glen Eira, Greater Geelong, Greater Bendigo, Latrobe and other Councils
  • Department of Education, Early Childhood and Development (DEECD) – Facilitation of Youth
  • Partnerships between Agencies, Local and State Government

Greg also holds qualifications as a teacher and social worker. He has worked in a wide range of organisations – as a front line clinician, staff-supervisor, manager and internal consultant; as a lecturer in both tenured and contract positions in three tertiary academic institutions; and as a psychotherapist in private practice. Greg holds a Certificate IV in Training and Assessment and is accredited and experienced with the Myers-Briggs Type Inventory (MBTI), the Team Management Profile (TMI) and the Human Synergistics Life Styles Inventory (LSI).