Communicating Effectively in the Workplace (SDHR12)

Who should attend

Academics and Professional staff Level 5 - 8

Workshop Overview

This workshop will provide participants with the opportunity to learn the skills, techniques and communication strategies essential for communicating more effectively in workplace.

Workshop Topics

Key principles of effective communication
The communication process and methods, including interpersonal communication, nonverbal communication, written communication and oral communication
Communication techniques including active listening, assertiveness, body language and tone
Common barriers to communication
Establish rapport, credibility and influence

Learning Outcomes

Determine what communication is and how it occurs
Identify the different ways in which communication can take place
Understanding and working with different communication styles
Utilise active listening and be assertive effectively
Utilise a variety of techniques and strategies for communicating more effectively in the workplace

Training Facilitator

This workshop is delivered by Wendy Jocum, an accredited, experienced coach and facilitator. Wendy’s expertise lies in all areas of people development – human resources, training, learning and development, organisational psychology, facilitation and coaching.

Cost

$240 per participant

Non-Attendance Fee

The following charges will apply for non-attendance at a workshop with cost unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.

100% Charge: notification of cancellation received within 0–5 working days of the workshop date will incur a charge equivalent to 100% of course fees
50% Charge: Notification of cancellation received within 6–10 working days of the workshop date will incur a charge equivalent to 50% of course fees

Please note that non-attendance due to illness or caring responsibilitie will require reasonable evidence to waive the non-attendance fee.