Access ANU Update

24 August 2018

Purpose:

The Access ANU Project was started by the Service Improvement Group (SIG), in response to an August 2017 request by ANU School Managers to address challenges in the staff orientation process, the initial access to ANU digital systems, and the navigation of the ANU digital environment.

Through extensive consultation, we uncovered the need to create an accessible location for new staff members to learn about the University, and provide existing staff with a more intuitive resource for navigating the ANU digital environment. Additionally, we understand that the University offers over 40 systems, with 17 having their own unique application process. Our goal is to automate this process so that each individual is provided access and the appropriate permissions to the digital systems that are required for conducting their job.  

Benefits:

The Access ANU Project is a major body of work. We have broken it down into several stages for delivery. We are currently at the start of the first stage, focusing on delivering the following benefits:

  • Changes made to the current ANU website that will, provide some immediate relief to the difficulties of locating and understanding the various ANU systems.
  • Changes to the current ANU website that will make it a more intuitive user experience.
  • Analysis on University systems to facilitate the future development of an automated access provisioning system.

Timeline:

Stage 1 is ongoing with a projected completion date in summer of 2019. We will be analysing several University systems over the next 6 months, spending about a month and a half on each system. Our collaboration with Marketing for website updates is ongoing with changes to be seen in the coming weeks.

Progress:

Through collaboration with the Marketing office, we have updated the ANU Services Page to provide descriptive text to the system links. The goal of this adjustment is to make the Services Page more intuitive and customer friendly. This allows users to know the purpose and function of each University system without having to have prior system knowledge. We hope this will assist new staff in particular with navigating the ANU digital environment. In addition to website updates, the project brief has been submitted to the Business Owner. Pending their endorsement, we will begin the analysis process for automating system access provisioning.

How To Get Involved:

We currently do not have any upcoming workshops; however, if you desire to participate in future workshops, or would like to interact with the project team, please contact the Project Manager, Jonathan Rich, with your questions, comments, or concerns at jonathan.rich@anu.edu.au or 55675.