Application journey and experience of graduate certificate students

Participant Information Sheet


ANU aims to continuously improve the application process and experience for the benefit of its students. To assist in this process, we are asking students who are enrolled in Sem 1, 2021 Graduate Certificate (short course) program to share their experience and overall journey from the time of becoming aware of the short course to finally enrolling at ANU.


One of the key objectives of ANU has been to improve the student experience. Since no prior research on student experience exists for graduate certificate students, these interviews will provide insight into how students seek and decide on the right graduate certificate (or alternative) program for them. One of the main objectives of the interviews is to understand the key attributes/ factors of a graduate certificate course from the eyes of a student and what are the pain points and blockers faced by them in the ANU application process.

Benefits to participants

Participants in this project will have the opportunity to provide insight into their experience and key areas for improvement in regards to applying and enrolling in a graduate certificate course at ANU. An improved and smooth experience will lead to more engaged students and a stronger ANU community, of which participants are a part.

Risks to participants

The interview uses non-invasive questions to ask participants about their experience, process and decision to apply to a graduate certificate program at ANU. The risk to participants is assessed as very low and your participation will have no effect on your relationship with ANU.


This screener survey and the associated discussion guide has been developed by Marketing Insights and Intelligence, MSRD. 
There are no agencies external to the ANU involved in the conduct of this project, and this activity does not form the basis of academic research.

Participant Involvement

  • Voluntary Participation & Withdrawal: Your participation in the project is voluntary, you are in no way required to participate, and you may, without negative consequences, decline to take part or withdraw from the research without providing an explanation at any time. You may choose to participate in only part of the research, i.e. complete the screener survey but decline to participate in the interview. If you do withdraw, your data will be destroyed and not used.
  • What does participation in the research entail? You will be asked to complete a screener survey to ensure you fit the qualifying criteria. The survey will cover demographic information about you and your main motivation behind enrolling in a short course at the ANU. The interview, which will be recorded with your consent so that I can accurately transcribe it, will delve deeper into those motivations and your overall experience from the time of becoming aware to finally enrolling in a short course at ANU. The recordings will be destroyed after transcription.
  • Location and Duration: The survey will be conducted online and is estimated to take 5 minutes to complete. If selected and you consent to the interview, I will contact you to set up a time for an interview. The interview will take approximately 45 minutes and will be conducted using Zoom platform.
  • Remuneration: In recognition of your time, I will offer you a $50 egift voucher from GiftPay. 
  • Risks: There are no known risks associated with participating in this project. Specific information, such as location, age, etc. will be combined to create cohorts of participants for analysis and discussion to reduce the likelihood of identification.

As with any survey requiring self-reflection, however, there is always a possibility that some questions might bring up issues for you. As the survey is focused on your journey of becoming aware and motivating yourself to apply in a short course, there is a potential that this will raise feelings or discomfort or distress. If this is the case, recall you are free to withdraw at any time without penalty and also that there are support resources available through ANU (see below).

  • Benefits: It is unlikely that you will benefit personally from participation in this research. However, you will have the opportunity to provide insight into your experience and key areas for improvement in regards to applying and enrolling in a graduate certificate course at ANU. An improved and smooth experience will lead to more engaged students and a stronger ANU community, of which you are a part.


All responses will be confidential and will remain confidential, so far as the law allows. Raw data will be stored securely and access will be restricted to the Marketing Insights and Intelligence Division at ANU. For the purposes of better understanding how your experience relates to enrolment, future analyses may see your responses to this survey linked to other administrative information you have provided to the university and other student records. In all circumstances, appropriate steps will be taken to ensure that individual participants are not identified in any subsequent reporting (e.g. qualitative responses will be de-identified where necessary).

Privacy Notice

Australian privacy law (or rules) require me to tell you how my University handles your private information, and you can ask me to give you more details of that or how you can find out what information we have about you and to fix it if it is wrong.

In collecting your information within this survey, the ANU must comply with the Privacy Act 1988. The ANU Privacy Policy is available at and it contains information about how a person can:

  • access or seek correction to their personal information,
  • Complain about a breach of an Australian Privacy Principle by ANU, and how ANU will handle the complaint.

Data Storage

  • Where: The data is held within Qualtrics while the survey is in the field for a period of two weeks and then downloaded from Qualtrics, deleted from Qualtrics and then held with ANU systems. The interviews over Zoom will be audio and video recorded and also held with ANU systems. Data will continued to be stored according to ANU privacy requirements and will be provided in de-identified format by the researcher.
  • How long: The data will be stored for a period of at least five years from the date of any publication arising from the research on ANU computers in line with the requirements of ANU and the Australian Code for the Responsible Conduct of Research.
  • Handling of Data following the required storage period: At the end of the storage period, the data will be archived to allow later use as necessary, of data provided without exposing you to new or additional risks.

Queries and Concerns

For further information about this project, please contact:
Shweta Gupta

Marketing Insights and Intelligence

Contact Details if in Distress

Support services

ANU Counselling Centre, available 9am – 4.45pm: (02) 6125 2442

ANU Crisis Support Line 5pm-9am weekdays, 24/7 weekends and public holidays: 1300 050 327; SMS text message service 0488 884 170
Lifeline available 24/7: 13 11 14
Kids Helpline (5-25yr olds 24//7): 1800 55 1800
QLife Phone and Online Chat available 3pm – midnight: 1800 184 527
eheadspace (12-25yr olds): 1800 650 890 or online chat