2020 Accommodations Survey


Survey information

As part of our efforts to continuously improve the University’s residential experience, we are asking students currently living in on-campus accommodation provided by the University to complete a short survey regarding their experience around accommodation services provided. The survey covers issues including governance, pastoral care and academic support.

Student responses have seen the survey evolving since it started in 2014. These surveys have been used to review the accommodation services provided by the University.

We are running the survey again in 2020 to inform our future improvements to the residential experience.

Benefits to participants
Respondents to this survey have the opportunity to provide insights into key areas for student-oriented improvements to on-campus accommodation provided by the University.  The outcomes of the survey are expected to benefit current and future students living on-campus. 

An example of benefits from the 2019 survey is the continued additional funding of the residential wellbeing coordinator positions for Bruce, Wright and Fenner Halls and the increase in the number of, and scholarship value for, Senior Residents in the Lodges and Wamburun Hall.  In response to student feedback in forums and these surveys, the Residential Experience Division remain committed in working with students to identify any barriers to a positive residential experience and removing those barriers.

Analysis of the survey data may be provided to key representatives of external service providers for them to review the feedback and implement necessary adjustments to improve their service delivery.  Where external service providers are given feedback arising from this survey, the feedback will be presented so that there is no way to link responses back to any individual. 

This survey has been developed by the Division of Residential Experience and is being administered by Planning & Service Performance. This exercise has been endorsed by Professor Ian Anderson, Deputy Vice Chancellor of Student and University Experience.

There is no intent to use the data from this survey for a research purpose.  Should a researcher seek to access the data for a research purpose in the future, access to the data will only be granted following proof the research activity has been reviewed and approved by the ANU Human Research Ethics Committee. 

Your responses to the survey are anonymous.  This means there is no way to link responses back to any individual.  This also means that we are unable to withdraw your responses from the data after they have been submitted. 

Raw data will be stored securely and access will be restricted to Planning & Performance Measurement at ANU.

The survey complies with the Privacy Act 1988 and its subsequent amendments, which are available at https://www.legislation.gov.au/Details/C2014C00076 and https://www.legislation.gov.au/Series/C2004A03712/Amendments, respectively. Additionally, the survey also complies with the University Privacy Policy, which is available at https://policies.anu.edu.au/ppl/document/ANUP_010007. The Privacy Policy contains information about:

  • accessing or seeking correction to personal information, and/or
  • how a person can complain about a breach of an Australian Privacy Principle by ANU, and how ANU will handle the complaint.

Risks to participants
The survey uses non-invasive questions to ask participants about their engagement in, and experiences of, various accommodation services. The risk to participants is assessed as low. However, if you are confronted by some aspect of the survey or experience distress after completing this survey, please seek support from the services listed below.

Support services
While we evaluate the risk of this survey as being low to most individuals, the University appreciates that the participants surveyed have a diverse life experience, and some students may be sensitive to the topics surveyed. If there were elements of this survey that you find confronting, you may wish to seek support from some of the services listed below.

  • ANU Counselling Centre, available 9am – 4.45pm: (02) 6125 2442
  • ANU Crisis Support Line 5pm-9am weekdays, 24/7 weekends and public holidays: 1300 050 327; SMS text message service 0488 884 170
  • Respectful Relationship Unit:  6152 3092, respect@anu.edu.au
  • Lifeline available 24/7: 13 11 14
  • Kids Helpline (up to 25yr olds 24//7): 1800 55 1800
  • QLife Phone and Online Chat available 3pm – midnight: 1800 184 527 https://www.qlife.org.au/
  • eheadspace (up to 25yr olds): 1800 650 890 or online chat https://www.eheadspace.org.au/

Prize draw
Respondents who wish to do so will be able to enter a prize draw for a $50 gift card. There will be one winner in each ANU on-campus residence, with a total of 14 gift cards to be won. After completing the survey, respondents will be given the opportunity to provide their contact details to enter the draw. Prize draw contact details cannot be linked to survey responses and will be stored separately. These are the prize draw terms and conditions:

Gift Card Prize Draw Terms and Conditions
1. Entry is open to all respondents of the ANU Accommodation Survey 2020. All entrants must have responded to the survey online.
2. The entry period for inclusion in the Prize Draw is from 12:01 am AEST Friday, 2 October 2020 until 11:59 pm AEST Sunday, 11 October 2020.
3. Prizes are fourteen (14) Amazon gift cards, each valued at $50 (total prize pool $700).
4. Winners in each residence will be identified through a random computer-generated draw to be conducted at the Australian National University on Wednesday, 14 October 2020. Winners will be notified by email within 1 day of the draw.
5. If any prizes are unclaimed by Wednesday, 21 October 2020, an unclaimed prize draw will take place at the Australian National University on Thursday, 22 October 2020. New winners will be notified by email within 7 days of the redraw.

For further information about this survey, please contact:
The Institutional Research Team,
Planning & Service Performance

For questions or comments about ANU Accommodation Services, please contact:
Accommodation Services