Using your Avaya telephone

Dialing

  • For emergencies dial 0 then 000.  To call an external telephone number you should dial '0' then the number you require.  Click here for more information on how to call into the university.
  • To call an external telephone number you should dial '0' then the number you require.
  • To call the switchboard dial '9'

Call history

The Avaya telephone retains a list of telephone calls made to and from your handset.  You can access these calls by:

  1. Pressing the History or Log button on your telephone.

Placing a caller on hold

To put someone on hold:

  1. Press the hold button.

To take them off hold:

  1. Press the resume button.

Transferring a call

To transfer a call:

  1. Press the Transfer button; 
  2. Dial the number you want to transfer the call to; 
  3. When the other phone is ringing, you can replace the receiver. Alternatively, wait until the other person answers, announce the transfer and finalise the call.

If the person you are transferring to does not answer, or if for any reason you want the original caller back:

  1. Press the Cancel or Drop button depending on your Avaya telephone model.

Note: If the person you are transferring to has call forwarding to the voicemail system, you will be unable to use recall to retrieve the original caller once the voicemail system answers.

Storing a number

Frequently used numbers can be stored on your telephone. You should consult the user guide that came with telephone for the correct procedure on how to program your telephone. If you are unable to locate a user guide for your particular type of telephone contact the Service Desk.

Call forwarding

There are two types of call forwarding-all calls will transfer any incoming call immediately to a specified number, and busy-no answer will transfer incoming calls you do not answer within six rings or if your extension is in use.

To turn on all calls forwarding:

  1. Press the call forward button
  2. Dial the number you want to transfer calls to.
  3. Once you hear the confirmation tone, replace the receiver.

Note:You will notice that the call forward displayed on the screen is highlighted indicating that the feature is active. 

To turn off all calls forwarding:

  1.  Press the call forward button. The screens display will return to normal.

To turn on busy-no answer forwarding:

  1. lift the receiver and press the CFBDA button;
  2. Dial the number all calls will be forwarded to;
  3. Once you hear the confirmation tone, replace the receiver.

Note: You will notice that the CFBDA displayed on the screen is highlighted indicating that the feature is active. 

To turn off busy-no answer forwarding:

  1. Press the CFBDA button. The screens display will return to normal..

Note: Calls can be forwarded to any outside number including a mobile telephone.  Remember to include '0' before the number you want to forward your calls to.

Send All Calls to Voicemail

This facility is used when you use a more permanent diversion path such as voice mail. It is a system parameter and the answer point needs to be programmed into the voice system by the system administrator.

Once the diversion point has been programmed the facility is operational. If the answer point is voicemail the typical operation is that after six rings the call will be transferred to voicemail.This cannot be turned off. You can make the calls go immediately to the answer point by;

  1. Pressing the send all calls button and you will hear a confirmation tone. You will notice that the send all calls displayed on the screen is highlighted indicating that the feature is active.

To Turn off the feature:

  1.   Press the send all calls button.  The screen display will return to normal.

Automatic call back

When the person you are calling does not answer or is engaged and you wish to use the automatic callback feature:

  1. Press the auto callback, button wait for a confirmation tone, then replace the receiver.

Note:You will not be able to place an automatic call back on an extension if it diverts to voicemail.

As soon as the person you were calling either hangs up the call they were on or comes back to the office and uses the telephone, Voice Services will set up a call from you to that person - both your phones will ring.

To cancel an automatic call back:

  1. Lift the receiver, press the auto callback button.

Note: It is important to cancel a callback if you are leaving the office, especially if you have call forwarding to the voicemail system.

Only internal numbers can have automatic call back set on them.

Group call pickup

If you have requested that a group of extensions be placed in a group call pickup and you are included in that group you can pick up a ringing extension in the group by pressing the call pickup button.

Abbreviated dialing

Several destinations have an abbreviated dialing system. To use an abbreviation:

  1. Lift the receiver and dial the abbreviated number.

Note: Abbreviations may only be used if your telephone has STD permitted on it.

Call Conferencing

For instructions on Call conferencing