Using your analogue telephone

There are many different makes and models of analogue handsets.  The basic functions are the same from model to model.  If you need assistance please log a request on the Service Desk.


  • To call an external telephone number dial '0' then the number you require.
  • To call the switchboard dial '9'.


To redial the number most recently dialled, lift the receiver and press the Redial button. The most recently dialled number will be retained indefinitely, changing each time you dial a new number.

Placing a caller on hold

To place a call on hold:

  1. Press the Recall button

To take a call off hold:

  1. Press the Recall button.

Note: While on hold neither party can hear the other. Calls will only remain on hold for approx 30 seconds, if the call hasn't been taken off hold in this time the call will drop off.

Transferring a call

To transfer a call:

  1. Press the Recall button;
  2. Dial the number you want to transfer the call to.
  3. Once the other phone is ringing, you can replace the receiver. Alternatively, wait until the other person answers, announce the transfer and finalise the call. 

If the person you are transferring to does not answer, or if for any reason you want the original caller back:

  1. Press the Recall button.

Note: If the person you are transferring to has call forwarding to the voicemail system, you will be unable to use recall to retrieve the original caller once the voicemail system answers.

Storing a number

Frequently used numbers can be stored on your telephone. You should consult the user guide that came with the telephone for the correct procedure on how to program your telephone. If you are unable to locate a user guide for your particular type of telephone contact the Service Desk.

Call forwarding

There are two types of call forwarding - all calls will transfer any incoming call immediately to a specified number, and busy-no answer will transfer incoming calls where the call is not answer within six rings or if your extension is in use.

To turn on all calls forwarding feature:

  1. Lift the receiver and press *, then 01;
  2. Dial the number all calls will be forwarded to;
  3. Once you hear the confirmation tone, replace the receiver.

To turn off all calls forwarding feature:

  1. Lift the receiver and press # then 01.

To turn on busy-no answer forwarding feature:

  1. Lift the receiver and press *, then 02;
  2. Dial the number all calls will be forwarded to;
  3. Once you hear the confirmation tone, replace the receiver.

To turn off busy-no answer forwarding feature:

  1. Lift the receiver and press # then 01.

Note: Calls can be forwarded to any outside number including a mobile telephone.

Send All Calls

This facility is used when you use a more permanent diversion path such as voice mail It is a system parameter and the answer point needs to be programmed into the voice system by logging a job on the Service DeskOnce the diversion point has been programmed the facility is operational. If the answer point is voice mail the typical operation is that after six rings the call will be transferred to voice mail. This cannot be turned off. 

To make calls go immediately to Answer point:

  1. Lift the receiver and press *, then 08.
  2. You will hear a confirmation tone to indicate that the feature is on.

To return to normal operation:

  1. Lift the receiver and press # then 08.
  2. You will hear a confirmation tone to indicate that the feature is off.

Automatic call back

When the person you are calling does not answer or is engaged and you wish to use the automatic callback feature.

  1. Press * then 00;
  2. Once you hear the confirmation tone, replace the receiver.

Note: You will not be able to place an automatic call back on an extension if it diverts to voicemail.

As soon as the person you were calling either hangs up the call they were on or comes back to the office and uses the telephone, Voice Services will set up a call from you to that person - both your phones will ring. This feature saves you trying the same number, and saves you from forgetting to make an important call if the number was engaged the first time. 

To cancel an automatic call back:

  1. Lift the receiver and press # then 00.

Note: It is most important to cancel a callback if you are leaving the office, especially if you have call forwarding to the voicemail system.

Only internal numbers can have automatic call back set on them.

Call Conferencing

Call conferencing with an analogue telephone lets you connect up to three callers-including yourself-in a conference. The telephone conference can be any combination of internal and external numbers.

To set up a conference call:

  1. Lift the receiver and dial the first number;
  2. Explain the conference call;
  3. Press Recall;
  4. Dial the second number;
  5. Explain the conference call;
  6. Press Recall.

If you have answered an incoming call and want to involve a third party:

  1. Press Recall;
  2. Dial the third party;
  3. Press Recall.

Any party in a conference can hang up at any time without affecting the conference call connection.

Note: Call charges will be allocated to the extension setting up the conference. This rule applies even if the originator hangs up prior to the conference ending.

Group call pickup

There are two different types of group call pickups.

  1. Call pickup - Where a group of extenstions have been placed in a group call  pickup and you are included in the group you can answer a ringing extension within the group by pressing * then 04.
  2. Directed call pickup - If an extension is ringing and you are not included in that pickup group, you can answer the call by pressing then 04, followed by the number of the ringing extension.

Abbreviated dialing

Several destinations have an abbreviated dialing system. To use an abbreviation:

  1. Lift the receiver and dial the abbreviated number.

Note: Abbreviations may only be used if your telephone has STD permitted on it.