Call centre provision and management

The Avaya PABX system is capable of providing full call centre functionality where callers can press 1, 2, etc to select options to direct their call.

Depending on your requirements, we can program anything from simple call centres that direct callers to a particular destination to a fully accessorised call centre with agent logins, queues, announcements, after hours redirecting, etc.

We are also able to provide access to CMS Supervisor which will allow you to report on call centre usage, how many calls coming in how many are abandoned, etc.

Any request for these services should be logged on the Service Desk.