Common problems

I can't see my area

School/Centre may be incorrect on your profile. Please ring the Helpdesk on x51541 or email RSD IT Help.

I can't access a record I just entered

The listed departments may not match your profile. Please ring the Helpdesk on ext. 51541 or email systems.ris@anu.edu.au

I can't access documents in the Documents tab. An error message 'Permission denied e:\Publishing\Web Pages\Aries\Prod\Content\tempCache\TMP247945792.pdf' is displayed

ARIES may have lost the link to the document, please email Research Systems with the ARIES ID and the documents affected to have the link restored.