Email sent to ANU addresses is checked for both malicious and undesirable content. Filtering software analyses the content of messages and scores it against a set of rules. Messages containing viruses or other malware are discarded. Mail with a high likelihood of being spam is quarantined rather than delivered.
The quarantine service allows users to
- Check mails which have been quarantined
- Release mails which may have been incorrectly flagged
- Mark addresses or domains as never blocked
- Mark addresses or domains as always blocked
- Disable spam filtering entirely for their account (not recommended)
- Set up a daily digest notification of blocked messages
- Arrange to temporarily hold messages for longer than the default of 14 days
Mail can occasionally be misclassified, incorrectly allowed through or blocked.
If you receive mail that is spam and has been incorrectly allowed through, report it by attaching the email to a new email and forwarding to email@example.com
If mail has been incorrectly blocked, release it from quarantine and report it by attaching the email to a new email and forwarding to firstname.lastname@example.org
Do not include any comments in forwarded emails as mail sent to both addresses is processed automatically and won't generate a reply email.
If you are unsure whether an email is legitimate, please don't hesitate to contact the Service Desk
Note: If emailing the Service Desk please include the suspicious email as an attachment and clearly label the email title as ' SUSPECTED SPAM'.
Files containing executable content may be blocked from sending as email attachments.
In many cases it is more appropriate to share such files through a service such as OneDrive or CloudStor, or to share a link to a location on the web.